Head of Fraud Systems and Controls

LOCATION:  Edinburgh, Leeds, Halifax, Chester, Belfast, Birmingham, Hove, Manchester, Glasgow, Newport. 

HOURS: 35 hours, full time. 

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of the above the listed hubs. 

Why Lloyds Banking Group? 

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever changing needs of our 26 million customers. We're embracing collaborative, agile ways of working, to help us deliver the best outcomes for our colleagues, customers and businesses. We're growing with purpose. Join us on our journey and you will too! 

Want to hear more? 

Every day the media shares stories about fraud and the impact to people. Fraud can impact anyone across all aspects of society and the threats are forever evolving. We play a meaningful role to mitigate these threats, so we can continue to help the UK grow and prosper.  This team works to protect the group and our customers from fraud, whilst creating a smooth customer journey.  

The role will deliver ground-breaking techniques and technology that protect our customers and the many communities in which we operate from the harms associated with fraud - working across teams in LBG and externally. 

You will lead the design and delivery of our fraud control strategy across application and transactional fraud, with ownership of core fraud systems and a team of specialists focused on balancing risk, operational efficiency, and customer experience. It’s a pivotal position, helping us shape how we protect our customers and the Group from evolving fraud threats, while driving innovation and simplification.  You’ll focus on the specific fraud threats facing UK consumers, and specifically LBG consumer customers against the threats of today and the future.  

Your accountabilities will include: 

• Lead the Consumer fraud strategy for preventing and detecting fraud 

• Champion all strategic fraud prevention initiatives and lead SMEs to define and enable delivery of these initiatives. 

• Drive the development of future fraud roadmaps for fraud prevention and work collaboratively across the Fraud team in how we best serve customers impacted by fraud. 

• Be the key link between change teams delivering technology for fraud prevention and business teams delivering fraud management. Work passionately across teams to deliver the right outcomes for customers and the bank. 

• Responsible for defining and designing fraud prevention and detection controls for new or amended products and propositions, ensuring customers are treated fairly and controls are strong and effective 

• Lead the response to rapidly changing fraud threats including attacks, and using strong connections across the industry ensure that we react rapidly before events grow.  

• Advocate for changes needed across the banking sector and associated sectors to better protect and prevent fraud from occurring in the UK using strong relationship and communication skills both internally and externally. 

• Lead a team of around 30+ highly specialised SMEs. 

• Ultimately this role is our inspiration, our judge of where to focus our efforts in fraud prevention and the spark that drives our teams to be brilliant at preventing fraud! 

About you 

• A passion to deliver customer service through fraud prevention 

• Sound knowledge of fraud prevention across all aspects of the lifecycle 

• Strong connections with suppliers and other banks in fraud prevention – with clear focus on market leading practices both in the UK and internationally. 

• Good influencing skills both within your team, across with other teams, wider organisation and third parties 

• Strong communication skills that can adapt easily to different audiences 

• The ability to challenge and be challenged internally and externally 

• Someone who brings diverse thinking and can solve challenges from different perspectives 

• A belief that we work together to succeed! 

• Passion for continuous learning and improvements 

About working for us  

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know. 

If you are excited by the thought of becoming part of our team, get in touch.  

We would love to hear from you!