Senior Manager, Chief Controls Office - E2E LWC

JOB TITLE: Senior Manager, Chief Controls Office - E2E LWC

SALARY: From £83,000 - £107,000 (dependent on experience)

LOCATIONS: Manchester / Birmingham / Bristol / Edinburgh / Glasgow / Leeds

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

An exciting opportunity is available to join the supportive and collaborative Business & Commercial Banking (BCB) Lending & Working Capital (L&WC), Chief Controls Office. Together we drive the Chief Controls Office vision and strategic priorities for L&WC. Transformation and risk management is key for the delivery of BCB’s strategy in order to grow our business through co-ordinated product propositions and improving BCB client insight, digitisation, innovation, and the control environment.

Reporting to the Head of L&WC Chief Controls Office, you'll directly lead two Control specialists, undertake and support a range of Control management processes and systems, interpret a range of data, managing the efficient and effective production of high-quality analysis, anticipating stakeholder needs.

As part of the Chief Controls Office, you'll lead on Control engagement with the Product specialists to deliver strong outcomes for the breadth of clients in the L&WC portfolio, to ensure that existing plus new propositions and transformation are delivered safely, with Consumer Duty in mind. Through Control by Design, you would ensure risk is designed out and regulation designed in at the outset.

We collaborate with colleagues in L&WC, and across BCB and Corporate & Institutional Banking (CIB) to improve controls, reduce risk, drive financial outcomes, and develop our product offerings, to benefit our clients, colleagues and shareholders. You'll have a track record of strong communication and influencing skills, thought leadership, emotional intelligence, and strategic thinking

Day to Day Responsibilities:

• This role is for a Change and Execution subject matter expert to lead and drive the Chief Controls Office (CCO) efforts within the L&WC platform, ensuring safe delivery of both ‘run the bank’ and ‘change the bank’ transformation, delivery of Control by Design ambitions, and opportunities to improve control environment, e.g. increase in preventative controls, automated controls and/or automated control monitoring.

• You'll with platforms leads, coordinate the efforts of the Managers in the team assigned to individual initiatives, as well as deputising for the Head of on Change matters where needed (across L&WC).

• You'll lead the CCO efforts for L&WC platform investment prioritisation ensuring planning includes regulatory obligations, Consumer Duty and opportunities to improve control environment.

• Act as a trusted control SME, ensure proactive identification of risks and mitigating actions for the L&WC platform strategy. Support and engage with broader control planning and business decision-making. Provide insight, control and thought leadership.

• Develop and maintain effective collaborations with partners across the Group including 2nd and 3rd line business partners on control related matters for L&WC with focus on Change related topics. Identify, monitor, and manage a wide range of activities ensuring compliance with regulatory requirements.

• Monitors risk and control parameters and identifies and reports deviation to senior colleagues while working within established risk management systems.

What You’ll Bring

Our innovative ways of working guide everything we do – so we’re looking for individuals who demonstrate the following:
 

Skills

• Inspiring and strategic, with a passion for delivering outstanding customer experiences and solving complex problems.

• Intellectually curious, with the ability to assimilate information, build a fact base to spot opportunities for control uplift and informed decision-making.

• Leadership capabilities that build trust and empower teams through coaching and constructive challenge.

• Strong influencer: able to successfully handle key partners and priorities, influencing at senior levels with a strong customer ethos.

Experience

• A track record of delivering results and maintaining high standards of conduct and behaviour driving a customer centric culture.

• Demonstrated success in delivering Control by Design and managing risk holistically across end-to-end accountabilities across all risk types and customer journeys.

• Proven ability to embed the Group’s Values and Behaviours, contributing to a positive and inclusive culture.

Knowledge

• A strong understanding of Risk Management Framework and Change Policy, able to apply risk principles in practice—identifying, assessing, monitoring, controlling, and mitigating risks.

• Awareness of BCB Lending & Working Capital products, propositions, and platform capabilities.

• Familiarity with data analytics techniques to assess the completeness and effectiveness of risk and control environments; understanding of AI is preferable.

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
 

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.