Senior RevOps Programme Manager

Job Title: Senior RevOps Programme Manager

Location: Basildon, Bristol or Leeds

Salary: £76,464 - £84,960

Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our above offices.

About This Opportunity:

Merchant Services is at the forefront of enabling businesses of all sizes to accept payments seamlessly, whether face-to-face, online, or over the phone. With growing demand for sophisticated payment solutions, the team has received substantial investment as part of the Group Strategic Review, underscoring its critical role in the Group’s future. This is an exciting time to join a dynamic environment where innovation and customer centricity drive everything we do.

We’re looking for a strategic and driven Senior RevOps Programme Manager to lead cross functional initiatives that fuel revenue growth and operational excellence across Sales, Marketing, and Customer Success. Reporting to the Director of Revenue Operations, you’ll kick off by growing our non-franchise customer base, designing new lead sources, building business cases, and delivering results at pace. As the business scales, so will your impact, with opportunities to shape and lead high priority programmes that make a real difference.

What you’ll be doing:

• Lead Complex Programmes: Handle end-to-end RevOps initiatives, ensuring alignment with business goals and timelines across internal and external stakeholders.
• Drive Cross-Functional Collaboration: Partner with Sales, Marketing, Customer Success, Finance, and Product teams to streamline processes and data.
• Optimise Revenue Workflows: Identify inefficiencies and implement scalable solutions to boost performance and efficiency.
• Deliver Insightful Reporting: Collaborate with analysts to define critical metrics, build dashboards, and provide actionable insights.
• Improve Tech Stack: Partner with Platform teams to Implement and optimise tools that support programme objectives and team efficiency.
• Lead Organisational Change: Champion adoption of new systems and processes through effective communication and training.

Why Lloyds Banking Group:

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need:

• Experienced Programme Leader: It is essential that you have proven hands-on experience in sales operations and programme management within commercial settings.
• Industry Background: Payments experience is essential with an understanding of gateway/merchant acquiring; Fintech, Tech, or SaaS exposure is a plus.
• Data-Savvy: Skilled in analysing unstructured datasets and translating insights into clarity and action. Advanced Excel skills are required.
• CRM & Customer Lifecycle Knowledge: Familiar with CRM systems and customer journey stages from lead to retention.
• Meticulous & Quality-Driven: Committed to excellence with a strong attention detail and a proactive approach to defect prevention.
• Insightful Problem Solver: Curious, collaborative, and proactive—able to bridge strategy with technical execution and lead with empathy.

About working for us:

Our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.