Assistant Content Manager

About this opportunity

We’re looking for an Assistant Content Manager to join our Colleague Campaigns & Storytelling team, and we’d love to hear from anyone who:

• Can spot – and tell - an excellent story, making the complex simple for a range of internal channels and audiences.

• Has excellent planning and organisational skills and great attention to detail.

• Can work as part of a centre of excellence to influence, support and guide others as we create more joined-up experiences for our people.

The Colleague Communications & Experience (CC&E) team is a centre of excellence within Group Corporate Affairs. We support strategic business delivery and cultural transformation through simpler, more targeted and consistent end to-end colleague communications and experiences.

Within CC&E, our Campaigns and Storytelling team plays a critical role. We engage colleagues across our organisation in our transformation through telling memorable stories, equipping key influencer groups, and joining up activity to make the complex simple. We collaborate across teams, taking a data and insights-led approach to crafting content, and testing and learning to push creative boundaries and make the most of new technology.

This aligns with our employee value proposition of creating a modern and dynamic environment where people and teams can perform at their best, at pace, while doing all they can to support customers and help Britain prosper.

We’re transforming our business, so it’s never been more important that our colleague communications are clear, compelling and impactful. As our business transforms, we’re continually evolving how we communicate and engage with our people.

What you'll be doing

• Collaborating across teams to craft creative, engaging content for internal communication channels such as intranet, video, scripts, and events, using AI tools to enhance content creation.

• Providing guidance and counsel on content and campaign planning, understanding the priorities and resource planning across the team.

• Ensuring content and campaigns are aligned, timely, and effective. Constructively challenging to enhance the communication experience and reduce the noise for our internal audiences.

• Leading editorial planning for the team, including crafting regular reports and documents that help with prioritising and coordinating work.

• Representing the team in planning discussions, forums, and maintaining a strong network of contacts.

• Finding opportunities, challenges and conflicts in planning and advising on tactics to maximise impact or mitigate risks.

• Using data, measurement, AI tools and feedback to evaluate the impact of communications and continuously improve.

• Championing inclusive and accessible communication practices that resonate with diverse internal audiences.

• Maintaining a good understanding of the business, financial services landscape, and internal communication trends.

The role involves crafting engaging content and leading the editorial planning process to ensure the right messages reach the right audiences at the right time.

You'll help to drive innovation, using AI to enhance our storytelling and planning capabilities.

You'll use technology to explore creative approaches to delivering engaging and impactful content and increasing efficiency through improving processes.

We're a fast-paced and fun team; full of experts who are keen to share their experience – and who want to learn from you! The remit is broad and varied so no two days are the same. If you’re flexible, proactive and would like the opportunity to play a key role in content creation and planning, then we want to hear from you!

What you'll need

• Copywriting and storytelling, with a flair for adapting tone and style to suit different audiences and channels.

• Excellent prioritisation and strategic/editorial planning skills.

• Enthusiastic about continuous improvement, innovation, using AI and championing change.

• Skilled in interpreting data and using insights to guide planning and content decisions and discussions.

• Understands internal communication industry trends and hot topics and seeks ways to apply this insight internally to drive innovation, including the use of AI.

• Brilliant stakeholder engagement, adept at using judgement and trusted to manage confidential material with discretion.

• Ability to work in an agile, pacey, tech-enabled environment, incorporating AI to help improve processes and save time.

• Confident in challenging, providing feedback and sharing counsel.

If you would like to find out more about this exciting opportunity there will be a hosted information call on Wednesday 30th July at 2pm. If you would like an invite for the call please contact Alexander Flanders.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.