Assistant Manager, Digital Experience and Data Science

The Colleague Communications & Experience (CC&E) team is a centre of excellence within Group Corporate Affairs. We support strategic business delivery and cultural transformation through simpler, more targeted and consistent end to-end colleague communications and experiences.   

An exciting opportunity within the Colleague Channels and Experience part of the team has been created to drive our data-led development, ensuring that the approach we take is targeted, personalised and informed by our data and insights.

The aim is to create more impactful colleague communications and seamless integrated experiences across our channels.  

This new role will help to develop our Communication Insights dashboard into a key decision-making tool to guide our strategic priorities, shaping and redefining how we communicate with our colleagues and positioning the team to make the most of emerging AI solutions.

We’re transforming our business, so it’s never been more important that our colleague communications are clear, compelling and impactful. As our business transforms, we’re continually evolving how we communicate and engage with our people.

What you'll be doing

Digital

• Ensure that we have the appropriate data insights and suggest ways to evolve data processes, using Power BI and agentic BI to develop our Insights Dashboard.

• Support streamlining our workflows and improving productivity, working with our channels experts to make effective use of Microsoft tools and platforms.

• Understand our goals and the route map for our channels transformation and help shape the data narrative to improve the colleague experience.

• Be curious, with an appetite to implement and run AI solutions to enhance business operations and improve colleague experiences.

Data Analysis

• Analyse key themes using data from a range of sources; identify trends, hot spots, and underlying drivers using robust data science methods, shaping data into actionable insights.

• Work with channels experts  to translate business and audience requirements and interpret data to help to inform future direction.

• Benchmark internal data, tracking and A/B testing.

• Leverage established networks to bring the outside in to keep up to speed on data science best practise. 

• Upskill and educate GCA and its Partners on the importance of data, supporting them to learn, interpret, and report regular insights.

Data Communication

• Clearly articulate key data-driven trends and insights to Partners, providing actionable recommendations and drawing the ‘so what’ from the data.

• Prepare and present reports on project progress and data analysis findings.

Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• Experience: Relevant degree level qualification or proven experience in data science role.

• Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret complex data sets.

• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely.

• Soft Skills: Strong organisational skills, attention to detail, and a proactive approach to problem-solving.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.