Reporting, Analytics & Measurement Manager - Transport Platform

Job Description

JOB TITLE: Reporting, Analytics & Measurement Manager - Transport Platform

LOCATION: Newport

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above

About this opportunity
 

The Transport platform sits within the Consumer Lending BU & plays a core role in helping Britain prosper, by keeping Britain mobile. The Transport Platform plays a pivotal role in delivering digital, data, and operational capabilities across the consumer vehicle finance ecosystem—supporting brands like Lex Autolease and Black Horse.

The platform is responsible for designing and delivering seamless digital journeys for customers—from vehicle selection and finance application to contract management and end-of-term processes.

The role of the Reporting, Analytics & Measurement manager involves developing and delivering insight that informs our data-led customer experience ambitions. Using data and insight, you will help us identify where customers experience pain points and be involved in delivering solutions that our colleagues and customer love.

The role sits within our Consumer lab, where we specialise in using insight to drive product development, supporting the scaling of propositions and optimising of digital experiences.

If this sounds like you, then we’d love to hear from you!

Key Responsibilities

• Create and maintain regular reporting across all customer journeys, ensuring outputs are accurate, actionable, and accessible via self-serve tools.

• Proactively identify opportunities to improve customer and colleague experience by translating insight into clear recommendations and working with delivery teams to progress these into solutions.

• Lead coaching and capability-building across the team, helping colleagues effectively leverage tools such as Contentsquare and Adobe Analytics to uncover behavioural insights and optimise digital experiences.

• Drive continuous discovery and learning, embedding feedback loops and behavioural insight into product and experience development.

• Collaborate cross-functionally across Product, CJM’s, Analytics and Engineering functions to ensure insight & measurement is embedded in delivery and decisioning.

What do you need?

• Experience in a measurement, analytics, or insight role.

• Strong understanding of customer experience and digital onboarding journeys.

• Competent in data analysis and visualisation tools (e.g. Adobe Analytics, Contentsquare, Power BI).

• Critical thinking and adaptability in navigating evolving business & customer needs.

• Excellent communication and storytelling skills, with a focus on clarity and impact.

• Proven ability to proactively identify insight and translate it into compelling, engaging narratives that drive action.

• A natural connector of dots—able to navigate ambiguity, align teams, and help shape the path forward to improve customer and colleague experiences

What is desirable?

• Working knowledge of SQL for querying and manipulating data—helpful but not essential.

• Exposure to closed-loop measurement systems and experimentation frameworks (e.g. A/B testing, control groups).

• Experience in agile product development environments, particularly in roles that bridge data, product, and customer experience.

• Background in consulting, strategy, or transformation programmes with a focus on data and measurement.

• Familiarity with automation tools (Power Automate) – helpful but not essential.

About working for us
 

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!

Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.

Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.