Lead Technical Application Service Specialist

JOB TITLE: Lead Technical Application Service Specialist

SALARY: £83,411 - £107,943

LOCATION(S): Edinburgh & Bristol

HOURS: Full Time – 35 Hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity:

As a Lead Technical Application Specialist, you’ll help deliver great customer experiences, shape high performing teams and drive engineering excellence. You’ll have the opportunity to shape either our legacy systems or digital services, with two dynamic roles available to make a lasting impact. This position takes a leading role in enabling the Group’s ambition to modernise our digital capabilities whilst serving our current digital demand.

You'll continuously challenge, motivate, mentor, and support your teams, encouraging a culture of innovation and excellence. Your deep technical expertise will enable you to work within or lead cross-disciplinary teams, resolving service-related and management issues while ensuring technical priorities are met.

Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

Day to day, you'll:

• Lead the Workplace/Accumulation Service team to ensure high quality delivery of tasks, aligning with Lab agile methodologies.

• Acting as Lead SME for any incident resolution relating to underlying platforms or online service

• Ensure there is a continuous focus and improvement on service stability and observability. Lead trend analysis to improve service and own all lifecycle management activities on tools including ServiceNow.

• Influence the technical direction of the lab and wider platform by mentoring your teams and ensuring the delivery of robust, scalable, secure and innovative solutions.

• Collaborate closely with product owners, architects, engineers and developers, to prioritise and deliver the roadmap.

• Foster an engineering culture of experimentation, learning and continuous innovation whilst shaping and contributing to the overall technical strategy

• Play an active part in the Engineering Leadership team, supporting others & directly reporting into the Lab Engineering Lead

What you’ll need:

• Technology Expertise - Provide deep technical insights and lead the resolution of complex service-related issues within our source business systems and our web technologies. Proven ability to implement system changes and ensure operational stability across multiple platforms and business units.

• Operational - Take full ownership of system availability, performance, and currency, accepting 24/7 accountability. Proven experience improving Run operations for high-availability systems, including automation, monitoring, and observability. Demonstrable experience of incident resolution, war room support and root cause identification. Troubleshoot, debug, and resolve technical issues and challenges. Explains and prioritises problems and their possible solutions with colleagues and other partners.

• Leadership - Setting engineering standards and ensuring solutions align with business goals and architecture. Define, communicate, and implement the engineering service strategy and standards across the platform by focusing on methods and collaborating to embed them throughout end-to-end engineering activities. Ability to support diverse engineering change in an agile environment, with strong collaboration and communication skills. Responsible for line management, coaching, mentoring, and promoting standards across Product & Engineering.

• Governance - Manage third party relationships and support regular Governance meetings, with a focus on service performance, security and risks.

And any experience of these would be really useful:

• Software Engineering - Possess a deep understanding of the software lifecycle, ensuring high standards in design, development, testing, and deployment. Our stack is predominantly JavaScript, Node, React and GCP.

• Cloud Platform - Familiarity with the development of resilient systems on cloud platforms such as GCP, Azure or AWS.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.