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Lending Associate

  • Posted Today
  • Permanent
  • 141294
  • Edinburgh
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End date

Thursday 21 August 2025

Salary range

£29,460 - £31,010

We support flexible working

Learn more about flexible working.

Agile Working Options

Job Share; Hybrid Working

Job description


  • Job Description Summary

An exciting opportunity has arisen for a Lending Associate within the Specialist Commercial Banking Sales Team’s Lending Centre of Excellence. The Lending Associate will play a key role in supporting Lloyd’s Banking Group in becoming the Best Bank for Customers and Helping Britain Recover. You'll deliver outstanding customer service, which is central to our success so, if you enjoy seeing our customers Business’s thrive then there's a role for you here.



 

What you’ll be doing

  • Support our business customers with unsecured lending applications up to £50,000 and new deposit accounts
  • Deliver an outstanding experience, responding to customer’s needs, having quality conversations
  • Demonstrate empathy and expertise to explore their situation and identify the most appropriate solutions for them or additional ways we can help.
  • Remain observant to customer needs and confidently use expertise to identify customers in vulnerable circumstances or those with financial difficulties, proactively offering the most appropriate support.
  • Use your skills and demonstrate flexibility to respond and adapt to meet the changing needs of our customers and the Business.
  • Demonstrate your expert knowledge, lending accreditations and understanding of our products/services, discussing them regularly and confidently with our customers and therefore delivering fair outcomes.

What you’ll need

  • Experience of building in the moment relationships in a fast-paced telephony-based customer service environment is crucial.
  • Experience identifying immediate and future customer needs.
  • Previous lending experience would be beneficial.
  • Able to communicate impactfully at all levels complemented with an eye for detail

About working for us

Our focus is to ensure we're inclusive every day, and build an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
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Join our Talent Community

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.