Head of Infrastructure & Enterprise Technology Risk

JOB TITLE:  Head of Infrastructure & Enterprise Technology Risk

SALARY: £114,810 - £135,070

LOCATIONS: Birmingham, Bristol, Edinburgh, Leeds, Halifax, Chester or Manchester

HOURS:  Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

We're looking for a Head of IT Systems Risk who'll lead and develop its risk specialist centre of excellence, to support robust risk management in alignment with the Group’s Enterprise Risk Management Framework (ERMF). This will include giving our senior leaders and Risk Owners in these businesses advice on their risk appetite decisions, safely, and at pace.

You will also be part of management’s technology leadership team. To assure our strategic transformation on this scale we need you to have a breadth and depth of knowledge in current tech, and we want you to be passionate about its application and how we manage its risk; prepare to disrupt the norm in the pursuit of the best possible customer and staff experience.

You should have people at your heart; we strive for excellent customer experience but to achieve this we focus on our people – building a culture around continued learning and support so everyone can feel bold to share new ideas and solutions.

You'll have deep operational risk knowledge and provide thought leadership, insight and oversight that supports the implementation of the second line of defence and executes its roles and responsibilities. You'll lead our approach to implementing risk policy, appetite, and control objectives to enable the delivery of customer, regulatory and business strategic outcomes.

Here’s where you’ll make a difference:

• You’ll be leading and inspiring a team of risk specialists, making sure everyone is working together towards the best outcomes for our customers and the business. 
• You’ll own and maintain effective risk policies and control objectives, ensuring they align with all legal and regulatory requirements. 
• Building strong partnerships with risk and control owners is key—you’ll act as the go-to operational risk expert, offering guidance and support. 
• You’ll regularly review and update risk strategies, keeping an eye out for emerging risks and adapting policies as needed. 
• There’s a focus on data-driven monitoring and automation, making sure risks are tracked in real-time and reported clearly to stakeholders. 
• You’ll be expected to innovate and provide practical advice to senior leaders, helping them make informed decisions and navigate tricky trade-offs confidently. 

About us

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

What you’ll need

• Expertise in Operational and Technology Risk: Deep practical knowledge of operational and IT systems risk in financial services: 
  • With applied knowledge across key elements including technology asset lifecycle management, technology configuration and build management, technology service management (including capacity, change, problem and incident management), technology architecture and design, engineering and application development (inc. devops), technology resilience, networking, cloud services and shared responsibility models (inc. native and microservices architecture), storage and databases, operating systems, virtualisation and containerisation, and mobile; and 
  • Demonstrable curiosity and understanding of the emerging technologies shaping the risk landscape (inc. AI, Digital Ledger Technology, Quantum). 

• Regulatory & Industry Knowledge: Experience developing and managing policies, risk appetite, and compliance with laws, regulations, and industry standards. 

• Decision-Making & Problem-Solving: Ability to assimilate complex data, make informed decisions, and balance risk and opportunity effectively. 

• Strategic Foresight: Anticipates regulatory, technological, and industry changes, shaping future risk and control strategies. 

• Collaboration & Influence: Builds partnerships across business lines and inspires teams through strong communication and inclusive leadership. 

• Continuous Improvement & Coaching: Drives data-led control objectives, supports skill development, and enables rapid organisational change aligned to strategy. 

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.