Design Researcher (6 month FTC) - Retirement Platform

JOB TITLE: Design Researcher - Retirement Platform (6 Month FTC)

SALARY: The salary banding for this role is £59,850 - £66,500

LOCATION: Edinburgh

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

Duration: 6 Months

About this opportunity

Here at Lloyds Banking Group, we value Design Research. We’re a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions... maybe you’re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers.

What will I be doing?

• Develop and lead the research strategy for a key area of our business whilst being supported by our wider Design Research and Analytics community.

• Be responsible for managing the research plan and roadmap for your service or product area.

• Deliver research to solve customer problems, unlock new opportunities, and guide what is created.

• You’ll be working on varied research across the product development lifecycle, from generative to evaluative research.

Why Lloyds Banking Group

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need

We’ll be looking for these skills and experiences. But we know careers, like life, don’t always go in a straight line. So, if you don’t have some of these but think you’ve got what it takes, get in touch. We’re hiring for attitude, experience, and expertise in equal measure.

• Experience working closely with design and product teams to identify and prioritise the right research questions

• Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction

• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews

• Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities

• Able to communicate and influence wider business stakeholders with clarity and conciseness

• Experience combining qualitative and quantitative methods

• Ethnographic experience (such as contextual enquiry or diary studies)

• Experience triangulating research and data from different sources to tell compelling customer stories

• Experience with accessibility research and/or vulnerable customers

• Willingness to share your expertise and learn from others

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from underrepresented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.