Merchant Shopping Portal - Success manager

JOB TITLE:  Merchant Shopping Portal - Success Manager

SALARY: £59,850pa to £73,150pa plus an extensive benefits package

LOCATION: Leeds

HOURS: 35 hours, full time.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Leeds hub.

We’re on an exciting journey to transform our Group and the way we shape finance for good. We’re focusing on the future—investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, including you! 

Want to hear more?

We’re looking for a Merchant Shopping Portal - Success Manager to help our merchant partners thrive. You’ll use data and analytics to identify the right offers, engagement tactics, and strategies that drive real results. This is about helping merchants get the best return from our shopping portal—and making sure they love working with us.

This is a new role in a new space, so we’re looking for someone who’s comfortable with ambiguity, excited by opportunity, and ready to help shape the future. You’ll work closely with our central Loyalty and Rewards team, tapping into their data and offer management capabilities, and collaborating across teams to deliver value for merchants and customers alike.

Why Join Us?

Because we’re building something new. Something exciting. Something that could change how people shop—and how they think about their bank. You’ll be part of a team that’s ambitious, collaborative, and just the right amount of rebellious. If you’ve ever said “I want to build something that matters” and meant it—this might be for you.

Your remit will include:

• Using data to identify high-performing offers and engagement strategies.

• Working with merchants to optimise their presence in the portal.

• Collaborating with Loyalty and Rewards to align on offer performance and insights.

• Tracking merchant success metrics and report on ROI.

• Helping shape the merchant experience to drive satisfaction and retention.

• Developing playbooks, best practices, and insights that help merchants succeed.

• Sharing performance insights with internal teams to inform future strategy.

• Supporting merchant onboarding and ongoing engagement.

Key accountabilities

• Analysing merchant performance and identify opportunities for improvement.

• Building strong relationships with merchant partners and internal stakeholders.

• Ensuring merchant-facing content and communications are clear, actionable, and aligned with best practices.

• Maintaining dashboards and reporting tools to monitor success metrics.

• Championing the merchant voice in product development and experience design.

• Contributing to the evolution of the shopping portal’s commercial strategy.

About you

• Experience in analytics, ecommerce, or performance marketing.

• Understanding of merchant needs and customer behaviour.

• Data-savvy, commercially minded, and love turning insight into action.

• A great communicator and collaborator.

• Comfortable working in a startup-style environment with lots of moving parts.

• Someone who brings curiosity, clarity, and a sense of purpose to their work.

About working for us

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

So, if you are excited by the thought of becoming part of our team, get in touch. 

We would love to hear from you!