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Complex Field Consultant

  • Posted 2 days ago
  • Permanent
  • 142892
  • Belfast
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End date

Wednesday 17 September 2025

Salary range

£59,850 - £66,500

We support flexible working

Learn more about flexible working.

Agile Working Options

Flexibility in when hours are worked

Job description

JOB TITLE:  Complex Claims Field Consultant (Internal Loss Adjuster - Major Loss)
SALARY: Pay Group 3E
LOCATION:  Northern Ireland
HOURS: Full Time, 35 hours
WORKING PATTERN: Remote.  Please note: We have sites in Halifax, Leeds and South Wales – travel to these sites to attend events and training will be necessary.

Join Us at Lloyds!  We'are a leading insurance business experiencing continued growth and are at a critical stage in our strategy. We're investing significantly to become a customer-focused digital leader and are seeking specialists to provide excellence for our customers when they need it most.

At Lloyds, we understand that a house is more than just bricks and mortar – it is a home. We often meet customers during difficult circumstances, and when you join our fantastic team, you can make a real difference in their lives, helping them get back on track.

About this Opportunity: 

You'll support customers through various media and visit their homes to provide face-to-face support and claims management when needed most. You'll work collaboratively across the claims teams and with our suppliers to validate and determine the value of claims, arrange repairs, and manage customer expectations.

Your accountabilities will include:

  • Proactively manage customer visits and remote claims management to deliver effective customer outcomes, collaborating with Hybrid Claim Owners across your Hybrid Claims Unit

  • Deliver effective, efficient site work validated by accompanied visit and quality assessment, including identification and action-planning for customer vulnerabilities, aligned to Health & Safety risk appetite and controls

  • Efficiently manage the competing priorities and diverse demands of multiple individual customer journeys across a range of perils and claims-types referred to you by Hybrid Claim Owners, ensuring claims under your control are effectively action-planned and gain maximum momentum towards resolution through your involvement

  • Complete building scoping as part of first-visit activity utilising LBG SOR, collecting and analysing data from site inspection, photos/videos content and other sources, using a variety of tools and methods to ensure accurate validation and settlement of customer buildings claims

  • Use individual claim data to support effective management of your workload and delivery of customer purpose

  • Work collaboratively within your Hybrid Claims Unit to drive and develop technical knowledge, customer and claim management skills

What you'll need:

  • Full and current driving licence

  • Insurance claims qualification (CII/CILA) or willingness to undertake this

  • Building/Structural qualifications (desirable for roles in our Complex team, but not essential)

  • General insurance claims experience (2+ years) with detailed knowledge and understanding of insurance policies and claim handling philosophies

  • Excellent knowledge of building construction techniques, common causes of building failure/defects, and required repairs

  • Awareness of Health and Safety requirements for site work

  • Excellent oral and written communication skills to support customers and deliver decisions with compassion across various media (face-to-face, telephone, digital/virtual channels)

  • Ability and experience in identifying, evaluating, and supporting vulnerable customers, including action-planning and tailored claims settlement solutions

  • High degree of personal organization (planning, time management, file management, complaints management) and proactive oversight of a caseload of customer claims, including during surge/peak activity (high claims volumes)

Ready for a career where you can have a positive impact as you learn, grow and thrive?


Apply today and find out more.
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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.