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Commercial Account Servicing Manager

  • Posted 6 days ago
  • Permanent
  • 142972
  • Douglas
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End date

Monday 06 October 2025

Salary range

£43,803 - £48,670

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Job description

JOB TITLE: Commercial Account Servicing Manager

LOCATIONS:  Isle of Man

SALARY: £43,803 to £48,670

HOURS: Full-Time

About the Role

In this role you would lead the Commercial Servicing Team within the Isle of Man Client Delivery Team.  The Client Delivery Team is split into 3 distinct pillars where customer demands are serviced by Client Delivery colleagues.  The Commercial Servicing Team pillar partners with the Fiduciary, Funds and Corporate front line business, ensuring high quality completion of complex corporate customer demands, whilst developing the relationship with the front-line corporate business and improving customers processes!

What you'll be doing

  • Build and maintain strong relationships with front-line corporate teams to support their needs

  • Develop and improve processes to increase efficiency and reduce customer effort

  • Manage team performance using workflow tools, identifying strengths and areas for improvement

  • Support internal customers and help manage client relationships

  • Lead and coach team members to meet productivity and service standards

  • Investigate compliance issues and suggest improvements to systems and procedures

Please note that in order to apply you will need the right to live and work in the Isle of Man.

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you'll need

  • Experience in leading operational teams within a large organisation

  • Strong relationship-building and stakeholder management skills

  • Ability to analyse performance data and identify areas for improvement

  • Knowledge of compliance and regulatory frameworks

  • A proactive approach to problem-solving and process improvement

  • Passion for coaching and developing others

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%

  • An annual performance-related bonus

  • Benefits you can adapt to your lifestyle, such as discounted shopping

  • 28 days’ holiday, with bank holidays on top

  • A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!
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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.