Tusker Renewal & Engagement Executive - Watford

• JOB TITLE: Renewal & Engagement Executive

• SALARY: £30,609

• LOCATION(S): Watford

• HOURS: Full-time

• WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford site. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained.

About this Opportunity

Are you passionate about building relationships, providing exceptional service, and helping employees choose their next car? Join our dynamic Employee Engagement Team as a Renewal & Engagement Executive! In this role, you'll be the primary point of contact for existing customers nearing the end of their employee car benefit agreements, guiding them through their renewal options and ensuring a seamless and positive experience. You'll play a vital role in driving customer retention, identifying opportunities for growth, and contributing to the continued success of our rapidly expanding business.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information

What you’ll need

• Experience working in a phone-based customer service or sales role and familiarity with salary sacrifice car schemes or other employee benefit programs.

• A genuine passion for providing exceptional customer service and building strong relationships with excellent communication, interpersonal, and negotiation skills, with the ability to confidently interact with customers over the phone and via email.

• A warm, enthusiastic, and outgoing personality with a genuine desire to help others. A proactive and self-motivated individual with a strong work ethic and a desire to succeed.

• Strong interest in cars and the automotive industry. (Prior knowledge of salary sacrifice car schemes is a plus!)

  A proactive and resourceful problem-solver with the ability to prioritize tasks effectively under pressure. Ability to think critically, solve problems creatively, and adapt to changing situations

• Self-motivated, driven, and detail-oriented with a flexible approach to work. A proactive and self-motivated individual with a strong work ethic and a desire to succeed.

• Strong organizational and time management skills, with the ability to prioritize tasks, manage a pipeline, and meet deadlines.

• Ability to work collaboratively as part of a team and contribute to a positive and supportive work environment.

And any experience of these would be really useful

• Initiate outbound calls to customers in our renewal database to understand their needs, present renewal options (including vehicle upgrades and agreement extensions), and secure renewed agreements.

• Efficiently manage your workload, ensuring timely follow-up on all renewal opportunities and adherence to established turnaround times.

• Employ a consultative approach to understand customer concerns, address objections effectively, and tailor solutions that meet their individual needs and preferences

• Stay up-to-date on the latest vehicle models, features, and industry trends, enabling you to provide informed recommendations and guidance to customers.  Participate in test driving internal demo cars to enhance product knowledge. Prepare tailored vehicle quotations, clearly communicate lead times, and proactively follow up with customers to nurture leads and secure orders.

• Represent the company at driver roadshows and launch events, gathering valuable customer feedback and promoting our services.

• Collaborate effectively with colleagues, supervisors, and other stakeholders (e.g., suppliers, partners) to ensure a seamless customer experience.

• Identify opportunities to improve the renewal process and contribute to ad-hoc projects as needed

• Provide outstanding customer service through phone and email, building rapport and establishing long-term relationships. Manage live chat inquiries to provide immediate support and guidance to potential customers.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

•  22 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose?

Apply today.