Senior Product Owner - Channel Integration

JOB TITLE:  Senior Product Owner - Channel Integration.

SALARY: £76,194pa to £104,600pa (dependent on location and experience) plus an extensive benefits package.

LOCATION:  London or Bristol.

HOURS: 35 hours, full time.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at either the London or Bristol hub.

We’re on an exciting journey to transform our Group and the way we shape finance for good. We’re focusing on the future—investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, including you

About the team

At Lloyds Banking Group, we’re building the bank of the future – one that truly puts customers at the heart of every interaction. A key part of this ambition is our Customer Decisioning Lab, where we’re transforming how we use data and intelligence to deliver next best experiences (NBX).
 

Want to hear more?

As the Senior Product Owner for Channel Integration, shape the vision, strategy and delivery of how our decisioning capabilities connect into customer channels to deliver personalised and connected experiences for our customers. You’ll ensure our engineering and design squads are focused on the right priorities to unlock connected, personalised journeys – while balancing customer needs, technical feasibility, and business value. This is a senior role with significant impact: the integrations you deliver will shape how millions of people experience Lloyds Banking Group every day.

As Senior Product Manager you will;

• Own and evolve the product vision and roadmap for channel integration, ensuring alignment with the wider Customer Decisioning strategy.

• Partner with engineering leads, architects, and delivery teams to design and deliver APIs, SDKs and integration patterns that connect our decisioning ecosystem into digital and non-digital channels.

• Act as the voice of the customer and business – ensuring decisions are grounded in delivering better, more personalised experiences and measurable value.

• Translate complex needs into clear product backlogs, epics and user stories; continuously prioritising to maximise value delivered.

• Work closely with channel product managers and business stakeholders to understand integration requirements and align delivery.

• Champion modern product management practices across the lab – including discovery, experimentation, and outcome-focused delivery.

• Collaborate with partners across technology, data, risk and compliance to ensure solutions are safe, scalable, and sustainable.

About you

• Strong experience as a Product Owner, ideally in complex, multi-channel or integration environments.

• A track record of leading product roadmaps, managing backlogs, and working with multiple feature teams.

• Experience working with APIs, SDKs, and system integration – you don’t need to be an engineer, but you understand the concepts and can make informed decisions.

• Passion for delivering personalised and customer-centric digital experiences.

• Strong stakeholder management skills – able to bridge business, technology, and design communities.

• Comfortable working in agile environments with cross-functional teams.

• Experience in large-scale transformation or platform delivery is an advantage (e.g. decisioning, martech, or personalisation platforms such as Pega CDH).

• Inclusive leadership style, with the ability to coach, mentor, and bring people together to achieve shared goals.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people?

Join our journey.