Need help reading this page? Click to activate Recite Me popup.

Customer Journey Manager - Commercial Cards Lab

  • Posted Today
  • Permanent
  • 143413
  • Bristol
Apply now

End date

Thursday 11 December 2025

Salary range

£59,850 - £66,500

We support flexible working

Learn more about flexible working.

Agile Working Options

Job Share; Hybrid Working

Job description

Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems.

Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends.

Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services.

Delivers prescribed outcomes by working as directed within established data management systems and procedures.

Writes and edits materials for a variety of target populations, tailoring the tone and content to match the needs and expectations of each audience.

Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.

Responds to individual and team objectives and invests in improving personal performance by growing own skills and capabilities, coaching others when required.

Delivers prescribed outcomes and/or supports others by carrying out designated research activities using existing systems and protocols.

Analyses and evaluates the feasibility/relevance of proposals for complex products/services, then develops and amends as necessary with guidance from senior colleagues and/or supervises activities performed by a product development/specialist team.

Meets customer needs related to simple products and services while following standardised protocols and/or provides back-office support to a customer advisor team.

Develops and/or delivers elements of a strategic planning system with guidance from senior colleagues.
Apply now Search for more roles

Similar roles

$$title$$

Location:
$$primaryLocation$$
Salary:
$$salaryRange$$
End Date:
$$endDate$$
    • End Date: Friday 12 September 2025
    • Location: Bristol
    • Salary: £76,194 - £89,640
    • Talent Density Lead
    Full job description
    • End Date: Monday 29 September 2025
    • Location: Bristol
    • Salary: £87,552 - £97,280
    • Lawyer – Asset Finance
    Full job description
Search for more roles

Can't find the role you want right now?

By joining our Talent Community your profile will be visible to our recruitment teams, who are constantly looking to match outstanding talent with our current and future opportunities. Just complete the short form and we’ll be able to keep you up to date.
 

Join our Talent Community

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.