Tusker Dealer Manager - Watford

• JOB TITLE: Dealer Manager

• SALARY: £ 43,803

• LOCATION(S): Watford

• HOURS: Full-time

• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of our time at our Watford office.

About this Opportunity

Manage stock vehicles and dealer contact, separate asset management for proactive dealer management, meet requirements, handle market conditions, prioritize resources for new vehicle acquisition success

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About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information

What you’ll need

• Experience of creating and build strong commercial relationships with dealers, suppliers and internal key partners to supervise and review the dealer network including discounts, rebates and performance to ensure we achieve the best commercial terms and service delivery

• Primary point of contact for dealers, addressing queries, resolving issues, and complaints as necessary and working closely with internal teams (e.g. Start of Contract, Asset Manager, Finance and Vehicle Operations/Aftersales) to support our goods and services

• Lead the interactions with selected dealers involved in vehicle supply to maintain alignment with company goals and uphold high-quality customer service standards

• Evaluates dealers based on factors like quality, delivery time, cost, and adherence to standards, monitoring dealer performance data and conducting regular reviews to pinpoint areas for refinement

• Collaborate with dealers to find opportunities for continuous improvement and a win/win partnership i.e. referrals and provide feedback and recommendations to suppliers to improve their service and maintain and encourage effective communication between dealers and internal teams to resolve issues

• Ensure SLA’s are relevant, amended where necessary and revisions are accepted and prepare and present reports on dealer performance, issues, and trends

• Analyse dealer performance data to highlight key areas of success and opportunities for further improvement and address promptly with dealers any OEM campaigns i.e. recalls thus ensuring a swift resolution and that drivers aren’t inconvenience

• Proactively identify and manage dealer risks, including disruptions, quality or performance issues, and changes in supplier capabilities and develop and implement damage control processes to minimize risk and ensure continuation of supply

And any experience of these would be really useful

• Experience of set up in Back Office for new dealers and the ongoing maintenance of supplier information

• Responsible for identifying and selecting suppliers to provide stock, based on their reliability to ensure best in market service delivery, that they fully meet our operational needs

• Identify any shortcomings in existing procedures and systems, provide change support. Work with HO CX, Order/ Deliveries and Asset Manager to ensure Ebbon is continually maintained and improved for Tusker needs

• Work alongside the HOD with supporting supplier evaluations and any tender processes required to appoint new suppliers

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes –

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.