Communications Transformation Assistant Manager - Digital Engagement

JOB TITLE: Communications Transformation Assistant Manager - Digital Engagement

LOCATION(S): Bristol or Halifax

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub mentioned above.

About this opportunity

We’re looking for someone passionate about driving change and helping us communicate with millions of customers in a smarter, simpler way.

You’ll play a key supporting role in ensuring our messages resonate with customers. You’ll help streamline and optimise how we communicate—cutting through the noise so customers can make informed financial decisions and enjoy a great experience.

You’ll join a friendly, supportive team that values fresh ideas, collaboration, and making a positive difference. This is your chance to help shape the way we connect with people, today and in the future.

You’ll be part of a team dedicated to comms transformation and activating our communications strategy. Together, we make bold decisions about what we communicate, to whom, and when—connecting the dots between teams and delivering initiatives that create brilliant customer experiences.

What You’ll Do

• Support initiatives to roll out our Group-wide communications strategy, aligning teams to a shared vision.

• Co-ordinate and support processes for new comms, ensuring the right messages go to the right people via the right channels.

• Assist in simplifying and digitising our comms estate, reducing non-essential messages to enhance customer experience.

• Collaborate with colleagues across the Bank to embed new ways of working and foster continuous improvement.

• Help develop engaging guidance and narratives to mobilise colleagues and drive energy in delivery.

• Champion the customer in everything you do, ensuring communications support good outcomes.

• Use data and insight to guide decisions, measure impact, and share progress.

• Promote our mobile app as a key part of our comms culture, sparking innovation and pride.

Key Skills and Capabilities

• Communication Skills – Ability to simplify complex information and create clear, engaging content.

• Change & Transformation Support – Experience assisting with change initiatives in a communications, digital, or transformation context.

• Collaboration & Stakeholder Engagement – Strong interpersonal skills to build relationships and work effectively across teams.

• Creativity & Innovation – Ability to generate ideas and contribute to improving processes and communications.

• Planning & Organisation – Skilled in coordinating multiple tasks, managing priorities, and delivering to deadlines.

• Problem-Solving & Decision-Making – Ability to identify issues, propose solutions, and escalate when appropriate.

• Digital Awareness – Familiarity with digital communication tools and channels.

• Inclusion & Accessibility – Knowledge of inclusive communication practices and accessibility standards.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If all of this resonates, and you want a job with big meaning, then please do get in touch to discuss!