Environmental, social and governance (ESG) matters are an integral part of our strategy at Lloyds Banking Group.

ESG investor presentation and report

Our ESG investor presentation outlines the Group's approach to ESG matters and provides a summary of our key ESG metrics and commitments. We have also published our first ESG report with enhanced TCFD disclosures. 

Our approach

Our clear purpose is to Help Britain Prosper. We recognise that the focus of the Group’s purpose must evolve in response to the current environment and changing customer needs and expectations, and will now focus on Helping Britain Recover.

With our purpose and the Group’s unique position at the heart of the UK economy, we embrace our responsibility to help address some of the economic, social and environmental challenges that the UK faces.

To Help Britain Recover, we have identified five priority areas based on where we believe we can make the most difference and which are fully embedded in our Group strategy. This will ensure we contribute to creating an environmentally sustainable and inclusive future for the UK, and by doing so, build a successful and sustainable business.

These five priority areas and the public commitments we have made for each of them underpin our environmental, social and governance (ESG) initiatives. Read more about these five priority areas below.

Our Helping Britain Recover priority areas and commitments


  • We remain committed to supporting our customers to become financially resilient and to plan and save for the future. We will provide practical support, and flexibility where possible, to help our customers facing financial difficulty to get back on track and help as many customers as we can to stay in their own home.


    In 2021 we will:

    • Have over 6,500 colleagues trained to support customers to build their financial resilience
    • Maintain our commitment to supporting mental health and become accredited as ‘Mental Health Accessible’ for Halifax and Bank of Scotland, in addition to the existing Lloyds Bank accreditation
    • Partner with independent debt advice organisations to ensure customers have access to practical support
  • We will be by the side of businesses as they recover, supporting UK business to adapt and grow, and create quality jobs across the regions of the UK.


    In 2021 we will:

    • Develop appropriate recovery plans for our customers, supported by 1,100 business specialists in communities across Britain
    • Support at least 75,000 UK businesses to start up in 2021
    • Help at least 185,000 small businesses boost their digital capability through our Regional Academies, partnerships and digital mentoring
  • As the UK recovers from the pandemic, we aspire to a UK in which all households have access to stable, affordable and safe homes in places they want to live. We are committed to broadening access to home ownership and exploring opportunities to increase our support to the UK rental sector.


    In 2021 we will:

    • Provide £10 billion of lending to help people to buy their first home in 2021, and lead a national conversation on how more households can access the housing market
    • Provide £1.5 billion of new funding support, including £500 million in ESG-linked funding, in support of the social housing sector
    • Support the creation of national sustainability standards for house-building finance and assess the energy retrofit requirements of over 200,000 homes in the social housing sector

  • With recovery comes an opportunity to build a greener future, creating new businesses and jobs for the future. We want to play our part in supporting the transition to net zero and are committed to working with customers, Government and the market to help reduce the carbon emissions we finance by more than 50 per cent by 2030 on the path to net zero by 2050 or sooner.


    In 2021 we will:

    • Expand the funding available under our green finance initiatives from £3 billion to £5 billion, to support businesses to transition
    • Launch a new goal to ensure our own operations are net zero by 2030
    • Become the first major pensions and insurance provider to target halving the carbon footprint of all our c.£170bn investments by 2030 on our path to net zero by 2050
    • Introduce a flagship fossil fuel-free fund to support green growth, allowing pension savers to choose to invest in UK companies pursuing a positive environmental impact


  • We believe that the economic and social recovery should be one that’s truly inclusive and involves communities across the UK's nations and regions.


    In 2021 we will:

    • Set new aspirations for a leadership team that reflects the society we serve, of 50 per cent women, 3 per cent Black and 13 per cent Black, Asian and Minority Ethnic colleagues in senior roles by 2025
    • Maintain our £25.5 million contribution to our independent charitable foundations, with the Lloyds Bank Foundation for England and Wales focusing 25 per cent of its support on Black, Asian and Minority Ethnic led charities
    • Support regional regeneration, including launching the ‘Regional Housing Growth Initiative’, helping small- and mediumsized housebuilders create more homes in the North of England, the Midlands and the regions of Scotland
    • Support financial inclusion by providing banking for groups of people experiencing homelessness, financial abuse or victims of modern slavery and supporting the prisoner banking programme


Environmental sustainability

We recognise that climate change is one of the biggest issues facing society. Our unique position within the UK economy means that the successful transition to a more sustainable, low carbon economy is of strategic importance to us. 

As a signal of our commitment we have set an ambitious goal to help reduce the emissions we finance by more than 50 per cent by 2030, on path to net zero by 2050 or sooner, supporting the UK’s ambition to be net zero by 2050 and the 2015 Paris Agreement. We also target net zero carbon emissions in our operations by 2030.

Inclusion and diversity

Approaching diversity as a business issue reflects our firm view that diverse teams, working within inclusive environments, are more innovative, engaged, and deliver better outcomes for our customers. 

As the first FTSE 100 company to set targets to increase both gender and ethnic diversity at senior levels, we continue to invest in being a leading inclusive employer. Find out more about how we are championing Britain’s diversity.

Our Covid-19 response

Customers remain a priority throughout this crisis and beyond. Working closely with the UK Government and our regulators, we have continued to support our retail, small business and commercial customers through a comprehensive and unprecedented range of flexible measures. 


Our Foundations

As one of the UK’s largest corporate donors, we use our scale to reach people in communities across the country. Our four independent charitable Foundations are critical to our vision of tackling social disadvantage by partnering with local charities to help overcome complex social issues. 

Our Foundations



We are supporting our communities in a number of different ways, including colleague volunteering, support for community organisations, donations to our independent Foundations, and fundraising for our charity partner, Mental Health UK. Find out more about how we're supporting communities.

Community programmes


Responsible sourcing

We want to ensure that we source the products and services we buy in a responsible and sustainable manner and we want our suppliers to share in our purpose. Read here about the key social, ethical and environmental values that we want our suppliers to abide by, as set out in our code of supplier responsibility.

Responsible sourcing

Corporate governance

Fundamental to the Group’s strategy are high standards of corporate governance, in particular, those laid down in the Financial Reporting Council’s UK Corporate Governance Code. The Group aims to comply with all main principles of the UK Corporate Governance Code. Read more about our corporate governance framework, and roles and responsibilities

News and insight

The latest ESG updates and opinions from across the Group

Lloyds Banking Group
22 December 2021
1 min read

Switch to digital communications

Help us to reduce our impact on the environment, get instant access to your shareholdings and dividend payments information, easily update your details and receive email updates when new documents are published.

Go digital
Catherine Rutter
25 November 2021
5 min read

Understanding and supporting customers in vulnerable circumstances

Anyone can be vulnerable at any time, and the pandemic shone a light on some of those vulnerable circumstances.

Read more

ESG downloads

Here you can find our latest ESG reports and presentations. The Group’s key codes and policies, as well as sector statements, are also available in this section.