Our impact in 2023

As the UK’s largest financial services provider with more than 27 million customers, we have an important role to play in creating a more sustainable and inclusive future for people and businesses, by shaping finance as a force for good.
During 2023, we continued to work hard to help Britain prosper.

donated to our charitable Foundations in 2024 to help tackle social disadvantage

funding to first time buyers


of new financing support to social housing sector


of senior manager roles held by women


potential additional income for customers through our partnership with Citizens Advice


trees planted since 2020 in partnership with the Woodland Trust

Diversity and inclusion

A key part of how we seek to live and breathe our values is to strive to create a fully inclusive environment for all our colleagues, customers and communities, one that is truly representative of modern-day Britain.

Diversity and inclusion

Cost of living

While everyone will be affected by the cost of living crisis in different ways, our customers are taking an active role in managing their money using our latest banking tools, and we’re also proactively contacting customers to offer support.

Cost of living

Charity and community

Working with charities and community groups across the UK is a key part of our purpose of Helping Britain Prosper.

Over 320 years’ banking experience has taught us that when local people, local businesses and communities all prosper, so can we.

Charity and community

Download our Group codes and policies, reports, presentations and strategy documents.


News and insight

The latest updates and opinions from across the Group

Nick Williams
Managing Director, Lex Autolease
11 March 2024
5 min read

Driving the transition to electric vehicles

Our Future of Transport Index shows that electric vehicles remain key to the UK’s transition to a net zero economy, but there are still challenges to overcome.

Read Nick's article
Rachel Osikoya
Director of Diversity, Equity & Inclusion
08 March 2024
6 min read

A blueprint for gender equality

Rachel Osikoya, Director of Diversity, Equity and Inclusion, gives an update on our gender equality journey.

Read Rachel's article

Related content

Supporting businesses

Many businesses have faced new challenges in recent years. Our role is to be by the side of our business customers to support their ambitions and help them seize opportunities for growth wherever possible.

Supporting businesses

Supporting the housing market

We aspire to contribute to a UK in which everyone has access to affordable, safe and sustainable homes in places they want to live.

Supporting the housing market

Environmental sustainability

We're committed to reducing the carbon emissions we finance to net zero by 2050 or sooner, and we're aiming to achieve net zero for our own operations by 2030.

Sustainability at the Group