Responsible business
Our purpose-driven approach to doing business is integral to everything we do.
Every great journey needs a purpose.
Ours is Helping Britain Prosper.
We help Britain prosper by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.
Our impact in 2021
Support businesses to recover, adapt and grow
Supported over
193,000
small businesses to boost their digital capability.
Expand the availability of affordable and quality housing
Provided
£16.3bn
of lending to help people buy their first home.
Accelerate the transition to a low carbon economy
More than
£6.9bn
of green/ESG related finance* was delivered in 2021.
Build an inclusive society and organisation
37.7%
of senior roles held by women.
Build an inclusive society and organisation
8.8%
senior roles held by Black, Asian and Minority Ethnic colleagues.
Support for Ukraine
As an organisation, supporting communities is central to our purpose – whether this is through our Foundations, where we provide support for refugee projects or by providing access to banking for vulnerable customers.
Mental Health UK partnership
We launched our partnership with Mental Health UK in January 2017, with the aim of raising £4 million over two years.
Colleagues and customers quickly exceeded expectations, raising an astonishing £8.6 million and smashing our original ambition.
Financing a green future
We recognise that climate change is one of the biggest issues facing society.
As the UK’s largest financial services group, we can make a real difference to tackling climate change by helping to finance a greener future together. We think this will require new ways of living, working and investing for our business and our customers.
We recognise that everyone is different
We value the unique differences that each of our colleagues bring to work every day.
Together, we make Lloyds Banking Group stronger and the best bank for customers. We’re working hard to build an inclusive bank that reflects the diversity of modern Britain.
Downloads
Access and download the latest and archived documents