As part of our strategy, we set out an ambition to become a truly purpose-driven organisation and we are taking steps to embed purpose at the core of our business, decision making, operations and culture.
Our impact in 2023
Diversity and inclusion
A key part of how we seek to live and breathe our values is to strive to create a fully inclusive environment for all our colleagues, customers and communities, one that is truly representative of modern-day Britain.
Cost of living
While everyone will be affected by the cost of living crisis in different ways, our customers are taking an active role in managing their money using our latest banking tools, and we’re also proactively contacting customers to offer support.
Charity and community
Working with charities and community groups across the UK is a key part of our purpose of Helping Britain Prosper.
Over 320 years’ banking experience has taught us that when local people, local businesses and communities all prosper, so can we.
News and insight
The latest updates and opinions from across the Group