Through our three retail banking brands, Lloyds Bank, Halifax and Bank of Scotland, we bank about 64,000 Armed Forces customers, which is approximately 30% of Armed Forces personnel.
We have commissioned extensive research to help us to better understand our Armed Forces customers and their families.
We apply a special process for armed forces personnel in relation to residential and Buy-to-Let mortgage applications in order to ensure they are not disadvantaged by their role
We support the Government's MoD Forces Help to Buy scheme. This allows forces personnel to borrow up to £25,000 interest free (repaid over 10 years) to use as a deposit when buying a property to be used as their main home.
We have procedures in place to ensure that those military customers who use a British Forces Postal Office (BFPO) address are fairly assessed when they are applying for unsecured credit. This may involve our personal underwriting team considering the application.
We have changed our internal customer data systems to ensure that a BFPO address is recognised in the credit history of those service personnel who bank with us.