Making homes greener

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I literally just entered and 

thought let's see what happens.

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And a couple of months down the line,

I got an email saying that I had won.

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We were having issues with our old system.

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It couldn't have come at a better time.

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[CRAIG] The UK housing stock has some 

of the worst emitting homes in Europe.

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Our 29 million homes create about 

16% of our carbon emissions for the UK.

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Heat pumps are up to four times

more efficient than gas boilers,

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meaning you create a lot less emissions

when you're heating your home

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and move yourself away from fossil fuels.

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I didn't know anything about heat

pumps at all.

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I just assumed that they were expensive,

and not for properties like mine.

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After going for the government grant 

the total cost came up to just over £7,000

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and this was including every 

radiator changed in the property,

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our old gas boiler taken out, 

new heat pump installed.

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We also had a water tank

neatly put into our garage.

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It was a five day process and by 

the fourth day they were finished

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and then it was the last

day just to test everything.

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I take my hat off to the

Octopus guys,

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they were absolutely fantastic.

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They were really kind with the 

children as well and they

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brought my daughter an Octopus teddy bear.

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A heat pump works by drawing in the air

from outside into the heat pump itself,

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it then uses electricity to compress 

the air to warm an internal fluid.

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That fluid then heats your hot water,

which is stored in your water tank

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and then passed to your hot water 

supply and your radiators.

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And they even work when it's cold outside.

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It stays at a nice temperature

in the house and our water

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stays hot as well.

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We have a main switchboard in our hallway.

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Also, we have the apps on our mobile phones.

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Just gives you that freedom

of, when you're coming home,

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you can turn your heating on

before coming into the house.

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Our monthly bill before having the heat

pump in was £220, and that was gas and electric.

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Since having the heat pump put in now,

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our bills have come down to £160.

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But this is still factoring in 

that we have a gas hob.

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We are ready to change 

this over to electric

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now as well so that we can be

fully electric in the property.

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We have two children in the house.

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We have to think of our future here.

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We are using green energy.

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I'm happy that we're doing our bit.

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[CRAIG] At Lloyds Banking Group,

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we've been looking at some innovative 

ways to engage with our customers

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and support them with their transition.

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We've got an energy savings tool

which allows customers to understand

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what they need to do in their home.

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We've got partnerships

which then connect the homeowners

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to people who can 

actually deliver those services.

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And then finally, we've 

got financial products

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that allow them to either spread 

the payment like our MBNA loan

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or also support the upfront cost,

such as our Green Living Reward,

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which offers up to £1,000

for customers installing a heat pump.