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Our operational emissions

We continue to make progress against our ambitious commitments to change the way we operate as a business and accelerate our plans to tackle climate change.

Our operational climate pledges and commitments

We will achieve net zero carbon operations by 2030

We plan to reduce our direct carbon emissions (known as Scope 1 and 2 emissions) by at least 90%.

We will reduce our total energy consumption by 50% by 2030

While we already use 100% renewable electricity, we still need to reduce the amount of power we consume overall to support the UK in meeting an increasing demand for renewable energy.

We will maintain domestic travel emissions below 50% of 2018/19 levels

We want to embed the reduced levels of commuting and business travel emissions we saw during the pandemic – and support our colleagues to switch to low carbon modes of transport.

We will become water neutral by 2030

We are committed to reaching water-neutrality across our buildings by 2030. This will involve continuing to invest in water consumption reduction in our places as well as creating water reduction and conservation partnerships in the local community.

We will achieve zero waste by 2030

We will divert a minimum of 90% of our operational and technology waste from landfill and incineration, in line with the Zero Waste International Alliance definition. We also have a broader environmental ambition for our own operations, which continues to focus on reducing our operational waste by 80% by 2025, from a 2014/15 baseline.

We will bring nature closer to our people and places

We will take action to help achieve nature positive operations across our key green spaces, developing an operational pollinator strategy while also engaging our colleagues by bringing nature closer to our urban places through investment, partnerships, and events. 

Our progress so far

We're making good progress against our targets.

We’ve reduced our direct carbon emissions by 56.1%, our energy consumption by 48.7%, and our water consumption by 52.6% compared to our 2018/19 baselines.

In 2025, our domestic travel emissions remained 59% below our 2018/19 baseline, and we continue to monitor our international travel emissions.

In 2025, we also achieved our historical waste pledge of reducing operational waste by 80% against a 2014/15 baseline. 

  • In 2025, our domestic travel emissions were 59% below the 2018/19 baseline. Examples of our key activities include further enhancement of our business travel data reporting, ongoing promotion of our lift sharing platform and continuing to improve our sustainable travel infrastructure, i.e. cycle racks, electric vehicle charging points and cycle repair stations. 

  • In 2025, our building energy consumption has reduced by 48.7% compared to our 2018/19 baseline. This was achieved through continued reduction of energy use in our properties and working alongside our supply chain to implement energy saving solutions, such as LED lighting and optimised power usage.

  • * With an ambition to be ‘Zero Waste’ by 2030.

    In 2025, we produced 82% less operational waste compared to 2014/15.  Key achievements in this area include a reduction of over 50% of waste collections across our office portfolio, reduction of plastic milk bottles through the installation of milk dispensers and the installation of our new recycling stations across 13 offices.

  • In 2025, our water consumption was 52.6% lower than the 2018/2019 baseline. We have installed water saving taps, showers and toilets and have tested new water saving innovations.

    We will continue to scale up our actions to reduce water consumption across our estate and increase our focus on development of water offsetting schemes.

In 2025, our operational carbon emissions (Scope 1 and Scope 2 – measured using the market-based method) has reduced by 56.1% from the 2018/19 baseline. Guided by our 360 framework we were able to reduce carbon emissions from our large refurbishment projects through the use of electrical heating installations and the use of low energy fixtures and fittings. We were able to reduce carbon emissions from our branch portfolio through the installation of carbon friendly heating systems.

Achieving our goals won’t be easy, and we will need to continue investing in our buildings. We will continue expanding our use of energy efficient technology, including LED lighting and improved building controls.

We will remove all use of natural gas from our estate, replacing gas boilers with low carbon heating technologies and create more sustainable branches in communities across the UK.

We will keep investing in sustainable and active travel facilities across our buildings and build on our initial scoping actions for our waste and water pledges to keep up the momentum of a productive inception year.

Additional information on all our climate pledges and our progress to date can be found in our 2025 Sustainability Report.

 

Sustainability report 2025

Our 2025 report provides an update on how we are Helping Britain Prosper in a way that delivers long-term profit and returns, whilst creating a more sustainable and inclusive future.

Sustainability report

Our work in action

Rewilding The Mound – green spaces at our Edinburgh office

We approached the Scottish Wildlife Trust for help in developing a site-specific habitat creation and management plan to enhance biodiversity at our main Edinburgh office. 

Read the case study Link takes you to find out more about rewilding the mound in Edinburgh (opens in same tab).

Net zero carbon operations at Lloyds Bank Oxford Street

In 2021 we refurbished our Lloyds Bank branch on London's Oxford Street to make it net zero carbon operations and create an immersive sustainability experience for our customers and colleagues.

Read the case study Find out more about net zero operations at Lloyds Bank Oxford street (opens in same tab).

Working with Wates

Since 2018, we have worked in partnership with Wates Smartspace, launching Dragon’s Den style events to promote the uptake of sustainable innovations in the built environment. In 2021 it evolved into a public campaign and competition to support us in achieving our operational climate pledges.

Since its inception, 14 technologies have been piloted across our offices and branches, and four of these have been rolled out more extensively across our estate. Three of the winners were also piloted by our colleagues as part of our drive to reduce homeworking emissions and raise awareness of sustainability innovation. Over 100 suppliers are now listed and publicly available through the Wates Innovation Portal.

Find out more Link takes you to an external site to find out more about Wates (opens in same tab).

Our partnerships

Many of the technologies we will need to achieve our operational emissions pledges are new, so we will work closely with our partners and supply chain to innovate and accelerate progress. We have built a strong network of like-minded partners to help us work towards our operational emissions goals.

We remain a committed member of the World Green Building Council Net Zero Carbon Building initiative, and the Climate Group’s campaigns on renewable electricity (RE100), energy productivity (EP100) and electric vehicles (EV100).

Logos for the UK Green Buildings Council; World Green Building Council; and the Climate Group's EP100, EV100 and RE100.

Our supply chain

We recognise the environmental impact of the Group's demand for goods and services and the importance of working collaboratively with our suppliers to tackle climate change in a way that is aligned with our purpose.

Through our Code of Supplier Responsibility we describe our minimum standards for compliance with the Code - as well as any advanced expectations, particularly for our more strategic suppliers or those operating in higher-risk sectors.

As a minimum standard we expect all suppliers to disclose (or be working towards disclosure of) Scope 1, 2 and 3 greenhouse gas emissions and broader sustainability performance, in line with recognised standards.

We encourage all suppliers to go beyond our minimum expectations, demonstrating a continuous improvement approach and evidence of actions being taken against our environmental commitments. This includes:

  • Assessing and managing the climate-related physical and transition risks and opportunities to their business. 
  • A commitment to reach net zero greenhouse gas emissions by 2050 or sooner, supported by interim science-aligned reduction targets covering Scopes 1, 2 and material Scope 3 emissions, which are to be refreshed at a minimum of every five years. 
  • Embedding climate change and nature strategies within governance and decision making.

The Emerald Standard

Logo for Emerald Standard supplier

In 2022 we launched the Lloyds Banking Group Emerald Standard which, aligned to the Group's own ambition, sets clear environmental and social expectations of our suppliers that we ask them to work towards.

We continue to engage directly with suppliers who make the biggest contribution to our supply chain emissions, to understand their alignment to our Emerald Standard requirements and future plans to meet it where they fall short.

 

Our Emerald Standard has four elements that we’re asking our key suppliers to work towards: 

  • Complete an annual public environmental disclosure through CDP, to include scope 1, 2 and 3 emissions.
  • Declare a public commitment to achieving net zero by 2050 or sooner, with near term targets against which progress can be tracked.
  • Set targets that are aligned to science so that emission reductions are credible. 
  • Disclose broader ESG performance including Environment, Labour & Human Rights, Ethics, and Sustainable Procurement.

We won’t ask suppliers to do anything that we’re not doing ourselves, and our Emerald Standard is just one of the ways we’re working in partnership with our supply chain to help drive progress towards a lower carbon future.  

Emerald Standard guide PDF, 0.4MB (opens in new tab)

Find out more about sustainability at Lloyds Banking Group

Climate and nature

We're focussing on where we live, the energy we use, how we move and how we farm to support the transition to a more sustainable and inclusive society.

Climate and nature

Sustainability

As the UK’s largest financial services provider, we have an important role to play in creating a more sustainable and inclusive future for people and businesses, by shaping finance as a force for good.

Sustainability

Sustainability policies and information

Read more on our sustainability policies and key organisational memberships that shape our reporting and performance. 

ESG policies