Workplace Experience Operations Associate

• JOB TITLE: Workplace Experience Operations Associate.
• SALARY: £25,517
• LOCATION(S): Leeds, Edinburgh or Bristol
• WORKING PATTERN: This is a hybrid role with an expectation that 40% of your time will be spent in one of our Office Hub Locations.

We’re building a trailblazing workplace experience team, and we’ll completely transform how we manage our buildings.

We’re looking for customer centric people that’ll take ownership of LBG workplace experiences. You’ll need to have passion for customer service and be a workplace role model driving LBG culture within our workplaces.

It’s our goal to ensure our buildings are safe, secure, have a sense of community and are places that colleagues love to work.

What you’ll get from us

• The chance to be part of an industry leading business area with a great team culture.
• Exposure to senior leadership across the group and opportunities to grow your network
• The opportunity to have a real positive impact on colleague outcomes in the Retail Network.

Day to day, you’ll:

• Support the Retail Operations team in the delivery of strategic initiatives
• Act as the first pillar of support for the Branch Workplace Experience Managers, handling data and applying it to inform decisions within the team
• Help to create accurate and informative communications for a variety of audiences and partners
• Empower colleagues to make the most of branch spaces by liaising with our 3rd Party FM Partner Mitie to resolve issues

Why Lloyds Banking Group ​

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What we're looking for:

• You love working at Lloyds Banking Group and have a passion for your local workplace.
• You care about colleagues and want to make a difference to their working day and how they feel about their workplaces.
• You have good partner management skills and can build relationships with those around you quickly – understanding needs and putting others at ease.
• You have an ability to think creatively and facilitate group ideation.
• You can produce engaging and clear communications intended for colleagues.

And any experience of these would be beneficial:

• You have existing experience in utilising Microsoft Excel & PowerPoint for the completion of regular tasks
• You have knowledge of Health & Safety in the workplace.
• You have an AI-first attitude and are comfortable working with Microsoft CoPilot to assist in ideation and the completion of tasks
• You think differently to others – Able to demonstrate an entrepreneurial and innovative approach to your role.
• You have experience listening to colleagues through a variety of methods

We’re excited to learn more about your passion for the workplace. As part of the interview process, we’d like you to deliver a short presentation (2–5 minutes) outlining your vision for enhancing the workplace experience. This could include ideas for improving how you work, how your workplace operates, or how colleagues engage with their environment. We’re keen to hear your thoughts on what meaningful changes could make a real difference.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

If you’d like reasonable adjustments to be made to the recruitment process, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A variety of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.

 Join us and grow with purpose.