Natural Language Engineering - Software Engineer - Analytics

JOB TITLE: Senior Software Engineer (Analytics)

SALARY: £81,999 - £91,110

LOCATION(S): London

HOURS: Full-time – 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our London office.

About this opportunity

In the Natural Language Engineering Lab, we strive to develop innovative solutions for building and improving Conversational Memory. Our goal is to enable AI agents to interact with customers as effectively as experienced human financial and banking experts.

The Bank holds a significant untapped resource in the form of unstructured data found in customer calls, webchats, emails, and other documents and media. We have the capability to capture this data and aspire to take the lead in harnessing its potential!

The Tagging and Analytics team owns a number of products relating to the collection and visualisation of data. Tealium IQ is the bank's strategic tag management platform which is used to manage data collected within customers' browsers and send it to third parties such as marketing beacons and behavioural insight tools. Adobe Analytics is our web and mobile reporting and visualisation tool, regularly used by over 500 colleagues to measure customer behaviour and generate actionable insights.

What You'll Do

• Using JavaScript to develop new client-side capabilities within Tealium IQ, testing them, detailing them, and following them through the release process

• Using your understanding of Customer Journeys to provide support to product owners around how best to capture customer behaviour in their journeys to drive improvements

• Using Adobe Analytics expertise to develop new ways of visualising data, potentially using new capabilities that you yourself have implemented in Tealium to better understand customer behaviour

• Implement new tests using ObservePoint for ongoing site auditing or pre/post testing to maintain site integrity and data accuracy

• Be an enthusiastic advocate for the use of data throughout the business, offering training and mentorship to colleagues to support them in their use of our toolsWhy Lloyds Banking Group

• We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What you’ll need

• Familiarity with website and mobile app workings, including programming and markup languages

• Experience with programming concepts in general, and scripting languages in particular. JavaScript experience would be ideal

• An understanding of the software development lifecycle within an agile organization

• Possessing knowledge of data, including its creation, capture, manipulation, and processing, and its utilization for enhancing the customer experience in a business setting

• Experience with the concept of customer journeys, such as sales funnels, servicing journeys, and mobile app functionality

• Experience of web analytics, preferably Adobe

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We're proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies