Senior Site Reliability Engineer

JOB TITLE: Senior Site Reliability Engineer
SALARY: £81,999 - £91,110 per annum
LOCATION: London 
HOURS: Full-time 
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

Join our Payments Lab team as a Senior Site Reliability Engineer and help shape the future of retail banking as we undergo the largest transformation in the UK banking industry. 

About this opportunity
The Payments Lab team is at the heart of retail banking innovation, delivering new initiatives such as Request a Payment and enabling cash deposits at your local pay point store. As part of the Consumer Servicing & Engagement (CS&E) Platform, we are modernising our tech stack and building new capabilities using the latest technologies across Cloud and Mobile. 

The Consumer Servicing & Engagement (CS&E) Platform delivers a unified digital servicing proposition for personal customers on the device of their choosing, giving the best digital customer experience to increase engagement and options for self-service.

We build deeper and more trusted relationships with our customers and support them to improve their financial lives by offering valuable, engaging and human-like digital banking experiences. We grow customer satisfaction and trust through simple, helpful and personalised experiences that they love.

We provide and guide our 25M+ customers to complete and easy-to-use self-serve offerings where they can do (almost) everything they want within digital. We deepen valued customer relationships, helping them build financial resilience, by understanding what they need and when.

Day to day, you will  
•    Apply best practices in observability, automation, capacity planning and DevOps
•    Work alongside other SREs in Consumer Servicing to maintain application stack reliability across the Group
•    Apply your knowledge in architectural build systems to maintain a resilient and scalable system
•    Create documentation that establishes the SRE function within the platform backed by best practice that capture the guidelines to be met by incorporating existing documentation 
•    Provide a framework in which to operate the cloud systems under 
•    Lead the transition to cloud infrastructure and improve observability across systems
•    Identify and eliminate toil through automation
•    Manage incidents and post-mortems to improve service reliability
•    Mentor engineers and support team development
•    Collaborate with Product Owners to balance operational and development priorities

Why Lloyds Banking Group 
Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too.

What you’ll need:   
•    Prior Banking or Financial Services industry experience or an understanding of the UK regulatory bodies that govern the industry
•    Demonstrable experience with Cloud & Infrastructure: GCP preferred (GKE / Dataflow / Spanner / Cloud Logging and IAM)  
•    Strong background in Monitoring & Observability: Dynatrace preferred or Datadog or ELK  
•    Prior System Engineering and Networking experience in Linux preferred or Windows
•    Demonstrable experience in Python/Go or Java programming/automation and scripting languages
•    Deep Knowledge on Docker and Kubernetes
•    Demonstrable understanding of REST / gRPC APIs 
•    Familiarity with Ci/CD scripting using Jenkins or Harness
•    Prior experience in Incident Response / troubleshooting and Chaos Engineering
•    Understanding of Performance Testing and Capacity Planning

And any experience of these would be really useful:  
•    Prior experience of AI/ML
•    Prior Banking or Financial Services industry experience or an understanding of the UK regulatory bodies that govern the industry

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes: 
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today!