D2C Pensions Product Manager

Job title: D2C Pensions Product Manager 

Location: Leeds or Edinburgh

Salary: £59,850 - £66,500 

Hours: Full time 

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Leeds or Edinburgh office. 

About this opportunity: 

Join the Products Team within IP&I’s Newest Platform! 

We're passionate about developing great ‘digital-first’ products and journeys, helping customers with their long-term savings and retirement needs. Our team delivers at pace, collaborating closely with customer labs, platform teams, D2C operations, marketing, FNZ, Mass Affluent, and SW Waterfront. Our personal pension and investments products reach millions of customers across Lloyds Bank, Halifax, Bank of Scotland, and Scottish Widows. 

Reporting to the Senior Pensions Product Manager, you'll lead the management of the personal pension products portfolio to meet business and customer objectives. This includes driving customer and consumer duty outcomes through robust product management, data analysis, risk and opportunity management, and innovation and optimization of customer products and journeys. 

What you’ll be doing: 

• Develop and deliver customer products & journeys: Includes pricing, product development, asset strategy, and marketing. 

• Customer insights: Plan, propose, and lead initiatives to improve customer outcomes. 

• Lead customer treatment strategies: Address ad-hoc product-related issues and ensure robust control frameworks. 

• Maintain industry knowledge: Stay updated on products and assets suitable for the target market. 

• Support Continuous Product Management (CPM): Coordinate and assist the team in CPM process delivery. 

• Ensure governance and risk awareness: Follow governance procedures, call out breaches, and champion stakeholder engagement and collaborative working. 

Why Lloyds Banking Group: 

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 28 million customers. We’re growing with purpose. Join us on our journey and you will too! 

What you’ll need: 

• Knowledge of pensions and investments: Understanding of the challenges associated with operating within a complex regulatory environment, including Consumer Duty outcomes. 

• CPM framework: Knowledge and experience of Continuous Product Management. 

• Customer centricity: Ability to promote the value of customer outcomes with the team, anticipate customers' needs, and use customer input to present outcome-focused solutions and opportunities. 

• Product innovation and development: Ability to apply customer, business, and market analysis into new and innovative ideas. 

• Positive personal impact and emotional intelligence: Ability to build rapport with a variety of stakeholders. 

• Clear and consistent communication: Ability to connect with meaning, engage, and earn respect from peers. 

About working for us: 

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. 

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. 

We’re proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. 

We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know! 

We also offer a wide-ranging benefits package, which includes: 

• A generous pension contribution of up to 15%. 

• An annual performance-related bonus. 

• Share schemes including free shares. 

• Benefits you can adapt to your lifestyle, such as discounted shopping. 

• 30 days’ holiday, with bank holidays on top 

• A range of wellbeing initiatives and generous parental leave policies. 

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.