Mortgage Product Manager Homes - 12 Month FTC/Secondment

JOB TITLE: Mortgage Product Manager, Homes – 12 Month FTC/Secondment

SALARY: The salary banding for this role is £59,850 - £66,500

LOCATION: Ideally Chester or Manchester but we’ll consider, Bristol, Halifax, Leeds or London

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

An opportunity is available to join Lloyds Banking Group, the largest mortgage lender in the UK with over £300 billion in balances, serving the needs of 2.5 million customers, as a Product Manager. This team is renowned for its excellence in people development and promotions.

We're seeking a dynamic and data-driven individual to join our Mortgage Product Management team, dedicated to the ongoing management and enhancement of our mortgage portfolio. We're passionate about fostering a cognitively diverse workforce within an inclusive environment that enables our team members to perform at their best. Our exceptional engagement scores reflect our commitment to people development, providing support for work-life balance, including those who are working parents.

Our team manages the Group’s mortgage portfolio, which includes multiple brands and various types of mortgage products. We ensure that the treatment and outcomes for our existing mortgage customers align with regulatory requirements and internal policies. We seek problem solvers who are attentive to detail and committed to good customer outcomes with a strong sense of determination and drive.

What will I be doing?

• Data and Analytics: Utilise data and analytics to inform product decisions, track performance, and see opportunities for improvement. Build and update dashboards and reports for monitoring metrics.

• Strategy and Delivery: Define and deliver the strategy of customer management and treatment strategies, balancing the business, conduct and customer contexts.

• Customer Collaboration: Work in collaboration with Channel, Operations, Risk, Legal and our Platform teams to lead and coordinate a wide range of initiatives and projects across Homes.

• Customer-Centric: Build an understanding of customer behaviour and product performance whilst evaluating conduct and business risks.

Why Lloyds Banking Group

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need

• Mortgage Experience: Strong background in mortgage products, with a proven track record of successfully managing and enhancing product portfolios in the financial services industry.

• Analytical Skills: Proficient in using various analytical tools and Management Information (MI) systems to scrutinise and manipulate data, deriving actionable insights and driving critical initiatives.

• Partner Influence: Skilfully navigates and influences relationships to drive improvements that benefit customers.

• Customer-Centric Approach: Always puts customers first, ensuring their needs are prioritised and exceptional outcomes are delivered.

• Effective Communication: Excels in both written and verbal communication, confidently presenting evidence-based conclusions and recommendations at all levels.

• Innovative Problem Solving: Uses creative and bold approaches to tackle complex problems, enhancing customer experiences.

• Comprehensive Risk Management: Assesses risks from all perspectives, identifying mitigants and strengthening the control framework.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from underrepresented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.