Operations Manager - (12 month FTC Maternity Cover)

JOB TITLE: Operations Manager - Account Management- 12 month Fixed Term Contract

SALARY: £59,850 to £66,500

LOCATION: Edinburgh

HOURS: Full Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

This advertisement may close earlier than the stated deadline if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible.
 

About this opportunity

Are you passionate about making a difference whilst keeping the customer at the heart of everything you do? Then there's a role here for you!
 

We have an exciting opportunity for an Operations Manager to lead our Workplace Operations Account Management team. This role is based in our Insurance, Pensions and Investments (IP&I) division which provides critical services to onboard and offboard workplace pension schemes.
 

As an Operations Manager you’ll be passionate about continuously improve customer experience, simplifying our business and continue the great culture making this a great place to work for our colleagues. Focusing on measuring what is important to customers through end-to-end customer journeys, our operations are transforming in order to support us to meet the needs of our customers every day. What a superb time to join the team.
 

You'll support the business by leading the Account Management team ensuring operational service is maintained against a backdrop of significant change and development. You'll inspire colleagues, creating a strong team with a passion for delivering great customer service and building long lasting client relationships. Additionally, there will be a requirement for future change activity to be understood, delivered with an agile mindset and safely embedded, with the customer at the forefront of thinking. Responsible for leading approximately 13 colleagues across the Account Management team based in Edinburgh and Gloucester/Bristol with travel required between the office locations.
 

You’ll have leadership experience and a knowledge of Workplace Pensions will be highly beneficial. You'll have the ability to drive, influence and inspire teams to deliver the best service for our customers and be comfortable communicating with both internal and external stakeholders and clients. You'll influence at a senior level and contribute to our strategic direction to ensure continued success and transformation of the customer experience.
 

Why Lloyds Banking Group?

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.
 

What you'll need?

We’re looking for an experienced leader with expertise in

• Strong interpersonal and communication skills are critical – we need you to be able to tell the story.

• Strong Leadership skills and the ability to manage multiple different functions to bring them together as one team.

• Resilience is key! Whilst joining a super supportive team, things are often fast paced with a requirement to manage multiple priorities.

• Understands and demonstrates Leadership skills to maintain the great culture we pride ourselves with, to allow colleagues to achieve their best.

• Strong workplace pensions knowledge and project management skills.
   

And any experience of these would be really useful

• A background in a client facing role working with employers, advisers or EBC’s would be beneficial
   

About working for us:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
 

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
 

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
 

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies
   

Want to do amazing work, that’s interesting and makes a difference to millions of people?

Join our journey