Our purpose and strategy
Our purpose is Helping Britain Prosper.
Our purpose is Helping Britain Prosper.
We have an important role to play in creating a more sustainable and inclusive future.
Lloyds Banking Group incorporates many household names.
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
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This report provides an update on our progress towards the Group's sustainability ambitions.
We put you first, so you can put our customers first.
Our charitable Foundations are celebrating 40 years of tackling social disadvantage and Helping Britain Prosper.
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Disclosures relating to our strategic, financial, operational, environmental and social performance.
Latest and archived results for Lloyds Banking Group and its main subsidiaries.
See all the key dates in the financial year.
Higher, more sustainable returns as we continue to Help Britain Prosper.
Information and key documents for the wide range of securities issued by Lloyds Banking Group and its entities.
Lloyds Premier, a new bank account from the UK’s biggest bank, is now available - bringing together the best in financial perks and premium lifestyle services, designed for people with income or assets over £100,000.
Digital twins are revolutionising industries across the globe, including financial services.
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Build something that changes everything. Join us as we explore new ideas and technologies to reshape the world of finance.
Dan is a Lead Software Engineer in the Group's devices lab, with a lifelong career in app development and AI.
Lloyds Banking Group is best known for its portfolio of financial services brands.
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Our purpose is Helping Britain Prosper.
We have an important role to play in creating a more sustainable and inclusive future.
Lloyds Banking Group incorporates many household names.
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
This report provides an update on our progress towards the Group's sustainability ambitions.
We put you first, so you can put our customers first.
Our charitable Foundations are celebrating 40 years of tackling social disadvantage and Helping Britain Prosper.
Disclosures relating to our strategic, financial, operational, environmental and social performance.
Latest and archived results for Lloyds Banking Group and its main subsidiaries.
See all the key dates in the financial year.
Higher, more sustainable returns as we continue to Help Britain Prosper.
Information and key documents for the wide range of securities issued by Lloyds Banking Group and its entities.
Lloyds Premier, a new bank account from the UK’s biggest bank, is now available - bringing together the best in financial perks and premium lifestyle services, designed for people with income or assets over £100,000.
Digital twins are revolutionising industries across the globe, including financial services.
Build something that changes everything. Join us as we explore new ideas and technologies to reshape the world of finance.
Dan is a Lead Software Engineer in the Group's devices lab, with a lifelong career in app development and AI.
Lloyds Banking Group is best known for its portfolio of financial services brands.
Learn more about flexible working.
JOB TITLE: Lead Infrastructure Specialist (Telephony Platform)
SALARY: £90,440 - £106,400
LOCATION(S): Leeds, Manchester or Edinburgh
HOURS: Full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our locations. This role includes participation in a 24/7 on-call support schedule.
About this Opportunity
Join Network Services at a pivotal time of transformation, where innovation, collaboration, and personal growth are at the heart of everything we do.
We’re looking for a Lead Infrastructure Specialist to head up the front and back office telephony platform, part of the Core Infrastructure Platform. This is a senior technical role with strategic responsibility including a large-scale enterprise telephony platform—a critical component of the Group’s infrastructure and future direction.
You’ll help shape and deliver network services that are resilient, secure, and future-ready, while supporting the Group’s broader mission, including its commitment to sustainability and technology modernisation.
As the Lead Infrastructure Specialist for our Telephony Platform, you will:
Lead a team of Telephony Specialists, providing technical direction, mentoring, and fostering a culture of continuous improvement.
Design, develop, and integrate enterprise-grade voice solutions, ensuring they are scalable, resilient, and aligned with strategic goals.
Drive automation and orchestration across voice network processes to improve efficiency, accuracy, and agility.
Identify and implement opportunities to reduce operating and change costs, enhance delivery precision, and adopt innovative approaches to service and change management.
Act as a technical authority, bringing confidence and clarity to complex voice solution decisions, ensuring alignment with industry best practices and Group technology policies.
Ensure people, processes, and platforms are prepared for the future, contributing to the transformation of Networks through DevOps, Agile practices, and enhanced technical capabilities.
Why Lloyds Banking Group
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
What you’ll need
Extensive experience large scale telephony platforms and voice solutions, with exposure to technologies such as Avaya, Genesys, Verint, and RingCentral.
Proven ability to lead engineering teams, manage risk, and balance service protection with transformation.
Strong background in automation and Infrastructure as Code (IaC), with proficiency in tools such as Python, Jenkins, Harness, Ansible, Terraform, Docker.
Excellent communication and collaboration skills, with the ability to influence and engage across technical and business stakeholders.
Experience in roadmap creation, managing technical debt, maintaining production health, and developing team capabilities aligned to future architecture.
A proactive mindset for unblocking technical challenges, exploring new patterns, and proving solutions ready for enterprise adoption.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares.
Benefits you can adapt to your lifestyle, such as discounted shopping.
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
Can't find the role you want right now?
By joining our Talent Community your profile will be visible to our recruitment teams, who are constantly looking to match outstanding talent with our current and future opportunities. Just complete the short form and we’ll be able to keep you up to date.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.