Lead Infrastructure Specialist

JOB TITLE: Lead Infrastructure Specialist

LOCATION(S): Leeds, Manchester or Edinburgh

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our locations.

About this Opportunity

This is an exciting opportunity to join Networks Services during a transformative period for Networks, all while working in an inclusive, collaborative team that values your growth and ideas.

This is a Senior Infrastructure Specialist role leading the Voice Networks team within Network Services (which is part of the Core Infrastructure platform). Our mission is to provide network services that are always on, secure and ready for tomorrow. Supporting the Group and the wider UK in driving forward the sustainability agenda is a key focus.

Our mission entails a journey to transform our core technology architecture and enhance the technical capabilities of our colleagues whilst embedding DevOps and Agile working practices to enable feature teams to increase autonomy and effectiveness.

As Lead a team of Voice Specialists you will:

• Design, develop and integrate voice solutions and services to achieve our goals.

• Promote and enable the continuous enhancement of networks processes through automation and orchestration.

• Identify opportunities to reduce operating and change costs, enhance change accuracy, and adopt innovative approaches to how we deliver change and service.

• Act as a technical leader within the team, sharing your experience and expertise. You will be a mentor and influence a culture of continuous improvement.

• Ensure our people and processes are prepared for the future. By aligning with bank and network strategies, you will contribute to how we transform Networks.

• Bring consideration and confidence to complex voice solution decisions, ensuring alignment with industry practices and group technology policies to ensure solutions are engineered to be reliable, scalable, performant, accessible, and secure.

Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you’ll need

• Experience of leading an engineering team. Managing risk, meeting security standards, and prioritising the need to maintain and protect service versus the need to transform capabilities and experiences.

• Extensive experience in a Network Voice role. Exposure and experience of multiple voice technologies, such as Avaya, Genesys, Verint and Ring Central.

• Experience of Automation and Infrastructure as Code (IaC) tooling with proficiency in one or more of the following: Python, Jenkins, Harness, Ansible, Terraform, Docker, Kubernetes.

• Excellent communication and collaboration skills.

• Experience creating and maintaining product roadmaps, managing down technical debt, maintaining the health of production instances and creating the space to develop the skills needed by the target technology architecture.   

• Abilities in ownership, for unblocking technical challenges and having a forward view to prove new patterns and technical solutions ready for full use.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.