Tech Bar Manager

JOB TITLE: Tech Bar Manager

SALARY: £65,386 - £72,650

LOCATION: Leeds or Edinburgh

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid and this role involves spending at least three days per week, or 60% of your time, at one of our office sites. Our Platform anchor day is Monday with flexibility around the other office day(s)

About Colleague IT Services

At Lloyds Banking Group we're driven by a clear purpose to Help Britain Recover, then Prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities. And as the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household across the UK.

Helping our colleagues support our customers with their day-to-day needs has never been more important.

Key Responsibilities

Provide expert technical support to our estate of Tech Bars across the UK. Deliver outstanding customer service and technical assistance. Train and mentor junior IT staff on technical support and best practices. Utilise ServiceNow to analyse impact of the Tech Bar service, ensure all TB services are correctly processed and any local procedures are adhered to Identify and address service gaps or process inefficiencies, collaborating with business and IT teams to implement improvements. Support the day-to-day management of the Tech Bars whilst supporting management in delivering the overall high quality of service to colleagues maintained.

Essential Technical Capabilities

• Experience of working on an enterprise-scale Technical Support desk, ideally face to face
• Knowledge of Microsoft Entra ID & Microsoft Intune (Endpoint Manager).
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• In-depth knowledge of Windows 11 OS and Apple OS (up to Sequoia).
• Excellent knowledge and troubleshooting experience with all components of Microsoft365.
• Knowledge of Azure Virtual Desktop (AVD) technologies and experience supporting.
• Previous use of ServiceNow for incident management

• Knowledge of Smartphone technology (Samsung/iPhone), especially with regards to Mobile Application Manager and Microsoft Authenticator.
• Experience with Mobile Device Management (MDM) solutions for Apple devices, JAMF and Apple Business Manager
• Knowledge of ITIL or other IT service management frameworks.
• Experience in supporting colleagues both at home and in the office.
• Experience of managing multiple teams
   

What's in it for you?

It's a technical role for people who enjoy helping others, collaborating closely with colleagues and contributing to a caring environment where all colleagues feel supported, encouraged and valued.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the colleagues we support.

The scale and reach of our team means you'll have many opportunities to learn, grow and develop. Together we’re building a truly inclusive work environment where all our colleagues have the opportunity to make a real difference.
 

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

Apply today and find out more.