Commercial Lending Live Service Support

JOB TITLE: Commercial Lending Live Service Support 

SALARY: £59,850 - £73,150 

LOCATION: London 

HOURS: Full Time – 35 Hours per week 

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our London office 

ABOUT THIS OPPORTUNITY 

We’re looking to recruit a Technical Application Service Specialist (TASS) to join the Commercial Lending Platform team. This role requires a strong technical background to lead IT recovery efforts during system outages, incidents, or disasters. You’ll coordinate cross-functional teams, manage recovery activities, maintain operational readiness, and ensure the stability of IT services. As a TASS, you’ll drive continuous improvement across operational processes and ensure service levels are consistently met or exceeded. 

We understand that people don’t always fit neatly into job descriptions — we value your unique skills, experience, and perspective. What follows outlines the core responsibilities of the role, but your journey with us will be shaped by your strengths and aspirations. Our goal is to create an environment where you can thrive doing what you enjoy. 

WHY LLOYDS BANKING GROUP 

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. 

Day to day, you will: 

• Lead and develop your team, fostering a collaborative environment focused on service availability. 

• Take charge during incidents: coordinate IT engineers, manage recovery efforts, communicate with senior stakeholders, and assess the impact of incidents and recovery actions. 

• Maintain a calm and focused environment, shielding engineers from distractions so they can work effectively. 

• Ensure incident reports are clear, coherent, and support effective problem management and analysis. 

• Proactively explore problem records and service improvement opportunities — including monitoring, alerting, automation, and operational procedures — when not engaged in incident response 

WHAT YOU’LL NEED:  

• Leadership & Management: Proven experience in IT Operations or Service Management within a run/support environment. Lead daily stand-ups and operational reviews to ensure transparency and alignment. Ensure adherence to SLAs, performance metrics, and compliance standards. 

• Incident & Problem Management: Act as the primary contact during incidents, ensuring timely resolution, communication, and post-incident reviews. Lead root cause analysis and implement permanent fixes. Strong understanding of ITIL processes, particularly Incident, Problem, and Change Management. 

• Analytical & Problem Solving: Evaluate alternative solutions and approaches logically and effectively. A self-starter with a structured, methodical approach and the ability to grasp complex technical systems quickly. 

• Communication: Strong interpersonal skills to engage with users across varying technical backgrounds. A calm, courteous approach under pressure, with a strong commitment to service excellence. 

• Documentation & Continuous Improvement: Maintain and improve runbooks, support documentation, and operational procedures. Identify opportunities for automation and self-service. 

• Time Management: Ability to manage multiple tasks and priorities effectively in a dynamic environment. 

And any experience of these would be really useful:  

•  Solid understanding of IT infrastructure (servers, networks, databases, cloud environments). 

• Familiarity with incident and business continuity tools (e.g. ServiceNow). 

• Experience leading recovery teams in high-pressure environments. 

• ITIL Foundation certification. 

• Exposure to 24/7 enterprise operations. 

• Familiarity with monitoring tools (e.g. Splunk, Dynatrace). 

• Understanding of Agile, DevOps, or Site Reliability Engineering (SRE) principles. 

About working for us 

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.  

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know 

We also offer a wide-ranging benefits package, which includes:  

• A generous pension contribution of up to 15% 

• An annual performance-related bonus 

• Share schemes including free shares 

• Benefits you can adapt to your lifestyle, such as discounted shopping 

• 30 days’ holiday, with bank holidays on top 

• A range of wellbeing initiatives and generous parental leave policies 

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.