Tech Bar Lead London

JOB TITLE: London Tech Bar Team lead

SALARY: £51,777 - £57,530

LOCATION: London Gresham Street

HOURS: Full-time

WORKING PATTERN: 5 days a week on-site.

Job Description

An excellent opportunity has arisen to join Modern Workplace, specifically in leading our London Tech Bar. We support approximately 100k colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work. This is a full-time role located at our London Tech Bar, at 10 Gresham Street, where the work will involve spending 5 days a week on-site.

 
This is a role that requires you to be not only technically skilled but also demands strong logistic skills in managing our London Tech Bar and the underlying processes that allows it to run smoothly.

About  the role

At Lloyds Banking Group we're driven by a clear purpose to Help Britain Recover, then Prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities. And as the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household across the UK.

Helping our colleagues support our customers with their day-to-day needs has never been more important.

Key Responsibilities

Deliver outstanding customer service and technical assistance. Act as a point of technical expertise within your Tech Bar hub location Train and mentor junior IT staff on technical support and best practices. Support day-to-day management of your Tech Bar team, ensuring SLAs and important metrics are met Utilise ServiceNow to analyse impact of the Tech Bar service, ensure all TB services are correctly processed, and any local procedures are adhered to Identify and address service gaps or process inefficiencies, collaborating with line management and other TB leads on implementing improvements. Effectively communicate (both verbally and in writing) with customers and technical teams

Essential Technical Capabilities

• Experience of working on an enterprise-scale Technical Support desk, ideally face to face
• Knowledge of Microsoft Entra ID & Microsoft Intune (Endpoint Manager).
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• In-depth knowledge of Windows 11 OS
• Hands-on experience supporting Apple OS (up to Sequoia).
• Excellent knowledge and troubleshooting experience of Microsoft365.
• Previous use of ServiceNow for incident management

• Knowledge of Smartphone technology (Samsung/iPhone), especially with regards to Mobile Application Manager and Microsoft Authenticator.
• Experience with JAMF, the chosen MDM solution for Apple devices
• Knowledge of ITIL or other IT service management frameworks.
• Knowledge of Azure Virtual Desktop (AVD) technologies and experience supporting Experience in supporting colleagues both at home and in the office.
• Experience of managing a team
   

What's in it for you?

It's a technical role for people who enjoy helping others, collaborating closely with colleagues and contributing to a caring environment where all colleagues feel supported, encouraged and valued.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the colleagues we support.

The scale and reach of our team means you'll have many opportunities to learn, grow and develop. Together we’re building a truly inclusive work environment where all our colleagues have the opportunity to make a real difference.

About working for us

 Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

Apply today and find out more.