Senior Technical Application Service Specialist

JOB TITLE: Senior Technical Application Service Specialist

SALARY: £65,385 - £79.915

LOCATION: Halifax

HOURS: Full Time – 35 Hours per week

WORKING PATTERN: Hybrid – at least two days per week, or 40% of your time, in our Halifax office

About this opportunity

At Lloyds Banking Group, we’re driven by a clear purpose - to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

We're the biggest supplier of Mortgages in the UK, with more than 2 million active Mortgages. We have placed Mortgages at the heart of our strategy to become the best bank for customers.

Our team in the Homes Platform is passionate about ensuring great service and availability of our services for our customers that transform the customer and colleague experience. Our culture brings together smart, hardworking people from a diverse group of backgrounds that enjoy a collaborative and innovative environment that supports flexible and agile working.

A Senior Service Specialist works closely with our Platform Change and Run teams to ensure technology change delivers the best possible IT service for colleagues and customers. This role requires a service engineering attitude, with a strong focus on improving service quality and retaining control across the Service Management portfolio.

You’ll be hands-on in supporting operational service and driving service improvements, with a collaborative approach across teams. A technical understanding of our platforms and applications is important — while coaching and training will be provided, a genuine desire to learn and engage with technology is important. You’ll support Service Performance, Transformation, and Engineering within one of our Mortgage Sales Labs, working alongside software engineers and journey owners. Your contribution will help strengthen our support capability and ensure our technology landscape remains well-governed and compliant.

Day to day, you'll:

• Service & Operational Delivery - Deliver outcomes by leading others and working within established systems, including data and knowledge management platforms. Ensuring a high-quality service is maintained and any issues identified are handled in a timely manner, communicating key updates effectively to impacted partners.

• Monitoring, Observability & Resilience - Drive improvements in system observability to proactively detect failures and reduce recovery time. Lead engineers in implementing effective logging, monitoring, and reusable dashboards. Ensure resilience and security-by-design principles are embedded across services.

• Process Improvement & Compliance - Identify and address shortcomings in existing processes and compliance procedures. Deliver service improvements and develop robust solutions to complex problems, supporting safe and secure value release in collaboration with change and release managers.

• Strategic Planning & Technical Support - Assist architects and engineers with capacity planning and forecasting. Contribute to strategic planning and product development, including testing standards and specifications. Evaluate technical solutions to meet business needs and support detailed testing during implementation.

• Leadership & Capability Development - Invest in personal development and strengthen team capabilities through coaching and mentoring. Share insights from previous service failures to inform product ideation and development. Handle supplier performance and ensure delivery against service expectations.

What you’ll need:

We’re looking for curious, growth-minded individuals who are passionate about developing themselves and others. You’ll bring a strong dedication to industry standards, modern tooling, and collaborative ways of working — and be comfortable getting hands-on with engineers when needed.

To be considered, you’ll need to demonstrate:

Service & Engineering Attitude

• Experience working in Service or Run functions, ideally within engineering with a desire to simplify complex processes and contribute to robust, customer-focused services

• Be willing to support 24/7 operations, including participation in an out-of-hours callout rota

Technical Capability & Problem Solving

• Hands-on experience in Site Reliability Engineering, DevOps, or application support

• Familiarity with Application Support & Maintenance processes (ITIL knowledge is a plus) with the ability to diagnose faults, perform emergency fixes, and implement automation to prevent failures

• Experience using log analysis and monitoring tools to investigate and resolve service issues

Collaboration & Continuous Improvement

• Ability to work across Platform Change teams, Mortgage Business Units, and wider Group teams

• Involvement in service transformation and engineering initiatives, particularly within mortgage platforms

• An attitude geared toward continuous learning, coaching others, and contributing to service engineering capability

Why Lloyds Banking Group

We’re redefining the way we serve our customers and communities, investing in technology, people, and innovation. You’ll be part of a team that’s shaping finance for good — and helping millions of people feel more financially confident.

What you’ll get in return

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• 30 days’ holiday plus bank holidays

• Flexible benefits to suit your lifestyle

• A range of wellbeing initiatives and generous parental leave policies

This is a once-in-a-career opportunity to help shape your future — and ours. Join us and grow with purpose.