Product Owner - Smarter Journeys Lab

JOB TITLE: Product Owner - Smarter Journeys Lab

SALARY: £59,850 - £66,500

LOCATION: Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

We’re the Smarter Journeys Lab, an integral part of the Colleague Channels Platform. Our mission is to enhance customer journeys and drive growth through innovative digital solutions. Our product range includes services such as Fraud Self Service, Diary Management, and Workforce Planning, all designed to create seamless experiences for customers and improve colleague efficiency. We’re proud of our inclusive and innovative culture, with a strong focus on continuous learning.

We’re committed to leveraging AI, automation, and advanced technology to deliver real value for customers and the business. Over the next few years, we’ll be rolling out pioneering solutions across Knowledge Management, Complaints, Mortgage Journeys, and Back-Office improvements, while strengthening our core platforms such as Appointment Booking and PEGA. This is an exciting opportunity to shape the future of our products, enhance customer value, and deliver smarter, data-driven solutions.

We’re passionate about being northern-based and putting the North on the map for LBG. Join us and be part of this exciting journey!

About us

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

Role Purpose:

Seeking individuals excited to transform customer and colleague outcomes using the latest technologies! You’ll need to be able to create and articulate a product vision and turn this into reality through agile delivery. You’ll support and handle varied groups of people, ensuring you hold others to account. You'll excel at working with diverse individuals, encouraging lasting connections, and navigating uncertainty to get results.

You'll be responsible for the day-to-day leadership of a feature team to help Reimagine our Moment of Truth Journey across either Bereavement and Power of Attorney. This includes managing & reporting to senior stakeholders up to Exec level, leading the team to plan and execute agile delivery, ensuring all governance is completed, helping to shape the roadmap and vision for a set of products, providing input on prioritisation based on differing customer demands, supporting the team in understanding & removing blockers.

You’ll be accountable for delivery of your product outcomes, working with your team, and across teams in other platform labs and 3rd parties. You’ll partner with Customer Journey Managers, Engineers, Lead Product Managers and dependant Platforms, to bring requested features to life.

What you’ll need

• A strong grounding in Product Management and Agile Methodology with proven experience of managing across multiple products.

• Ability to create a clear product strategy using both internal and external insight and clear data points.

• Strong track record of delivery of scale solutions ensuring clear objectives and key results and set and value is measurable.

• Collaborative approach to working with internal teams, partners and third party suppliers.

• Excellent communication skills with evidence of influencing up to senior Executive level.

And any experience of these would be really useful

• Experience of delivering AI products or ability demonstrate understanding of the technology.

• People management skills as leading and coaching other colleagues will be a core part of the role.

Ideally, you’ll also bring:

• Experience of business and/or IT change delivery; proficient in the use of all core change tools (JIRA, Jira Align and Confluence)

• Experience of working with geographically disparate software development teams or working with our partners, such as TCS and/or other external software vendors to LBG.

• A growth mindset, striving to grow you own capabilities by pursuing and investing in personal development opportunities

• A curiosity to adopt new ways of working and finding a way to incorporate agile practices

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey!