Integrator – Smarter Journeys Lab

JOB TITLE: Integrator – Smarter Journeys Lab

LOCATION: Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above

About this opportunity

We’re the Smarter Journeys Lab, an integral part of the Colleague Channels Platform. Our mission is to enhance customer journeys and drive growth through innovative digital solutions. Our product range includes services such as Fraud Self Service, Diary Management, and Workforce Planning, all designed to create seamless experiences for customers and improve colleague efficiency. We’re proud of our inclusive and innovative culture, with a strong focus on continuous learning.

We’re committed to leveraging AI, automation, and advanced technology to deliver real value for customers and the business. Over the next few years, we’ll be rolling out pioneering solutions across Knowledge Management, Complaints, Mortgage Journeys, and Back-Office improvements, while strengthening our core platforms such as Appointment Booking and PEGA. This is an exciting opportunity to shape the future of our products, enhance customer value, and deliver smarter, data-driven solutions.

We’re passionate about being northern-based and putting the North on the map for LBG. Join us and be part of this exciting journey!

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

Responsibilities

• Develops the sequence for integration-related tasks in collaboration with the Product Owner (PO) and aligns these tasks with the Lab backlog.

• Catalogues and handles dependencies between the Lab and other teams to ensure detailed execution.

• Collaborates with external collaborators to ensure alignment, enabling the Lab to deliver efficiently and achieve bold goals.

• Identifies obstacles to delivery and addresses them when feasible, advancing them to product owners or Lab leadership as vital.

• Serves as a bridge between the supplier (3rd Party) and crucial customers within the business, ensuring detailed coordination.

• Manages complex and high-risk implementations requiring integration between multiple parties (internal/external) to ensure safe and successful delivery.

• Owns the integration process and implementation events for shared infrastructure, like Upgrading the Mainframe, coordinating parties to ensure successful change.

• Provides expertise (not content) for governance activities owned by the Product Owner, such as PRIA, for changes across multiple labs.

• Coordinates across multiple teams to develop medium-term and/or long-term work schedules that help the organisation achieve its priorities and fulfil its business plans.

• Examines regular incidents using existing regulatory and compliance processes. Solves immediate compliance issues and advises senior colleagues on complex problems.

• Responds to individual and team objectives and invests in improving personal performance by growing own skills and capabilities, mentoring others when required.

What you’ll need

• Experience within a technology change environment, working with regulatory, business and software engineering teams, particularly with AI.

• Ability to co-ordinate highly complex change across multiple teams and own the dependencies for complex, cross-organisation, changes to deliver great customer outcomes

• Passionate and inspiring leadership skills

• Ability to work with teams using an agile delivery method (e.g. scrum / kanban)

• Strong stakeholder management skills to support your own, and the teams, work

• Strong governance mentality to ensure that complex change is delivered safely

• Ability to think ‘big’ but value incremental improvements and trust teams to deliver on their commitments

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!