Operational Resilience Manager

Job Title: Operational Resilience Manager

Location: Birmingham, Chester or Edinburgh

Salary: £65,385 - £72,650

Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Birmingham, Chester or Edinburgh office.

About This Opportunity:

Are you ready to be at the forefront of change in a dynamic and fast-evolving landscape?

Our Business & Commercial Banking (BCB) Operational team is driving a Resilience First culture ensuring we deliver the expected, even through the unexpected. This is a pivotal moment to join us as we embed our strategic framework and strengthen our ability to protect our customers, the financial market and the Group.

You’ll be part of a collaborative and forward-thinking team that’s passionate about operational resilience. From business continuity to risk controls, you’ll provide high-impact analysis and expert mentorship to senior stakeholders. You’ll also gain exposure to strategic leadership, deputising for senior leaders and influencing decisions that shape the future of resilience across the organisation.

What you’ll be doing:

• Drive and evolve the Operational Resilience strategy across BCB
• Deliver expert analysis and guidance on Business Continuity and risk controls
• Influence strategic decisions through clear, actionable insights
• Coordinate and prepare complex documentation using tools like Fusion and Nerve Centre
• Lead change initiatives and support team development through coaching and frameworks
• Identify emerging risks and implement solutions in collaboration with stakeholders

Why Lloyds Banking Group:

Like the modern Britain we serve, we're evolving. Investing billions in our people, data, and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too.

What you’ll need:

• Extensive experience in Operational Resilience and Business Continuity, with a solid understanding of compliance processes and regulatory standards
• Exceptional stakeholder management and communication skills, including storytelling, the ability to challenge constructively, and deliver robust solutions
• Proven ability to interpret complex data and translate it into actionable insights
• Proficient in Microsoft Office and resilience platforms such as Fusion and Nerve Centre
• Demonstrated success in leading change initiatives and driving improvements in business practices

About working for us:

Our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.