Assistant Manager, Control Design & Optimisation – Consumer Lending Chief Controls Office

JOB TITLE: Assistant Manager, Control Design & Optimisation – Consumer Lending Chief Controls Office

SALARY: From £43,803

LOCATION(S): Chester, Leeds or Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About the role

This is an opportunity to join the Consumer Lending (CL) Chief Controls Office team within the CL Chief Operating Office, delivering a broad range of activities that focus on how CL as a business manages its non-financial control environment.

We’re on an exciting journey and there couldn’t be a better time to join us with Resetting Risk being a key focus for 2025. We’re putting in place a fresh operating model for non-financial risk management across Lloyds Banking Group, empowering our people to take end-to-end accountability for handling the risks they face. This means we’re changing how we do risk and control management, creating a team of control specialists to provide support to our risk and control owners to deliver great customer outcomes.

We’re building a team where our colleagues are valued and supported to become experts in what they do and grow their careers. We want colleagues to feel connected to our Group strategy and how their role fits into it, supporting Consumer Lending to deliver its objectives for non-financial risk, safely.

Delivering Resetting Risk will also align risks with customer products and the processes that deliver them, offering an end-to-end 'Product Lifecycle' view of risks to Business Leaders and Product Owners. This enables them to make informed, risk-based decisions that ensure the best outcomes for customers.

What you’ll need

We’re looking for someone who can support a range of activities relating to end-to-end process mapping and documentation, identifying gaps, and understanding where automation is possible. Ideally with experience in a related field (e.g. audit or risk & control management) or, alternatively, having gained capability through experience in a similar function along with:

• End to End Risk and Control mapping - Delivering prescribed outcomes by working with established control design, mapping, monitoring, and testing approaches. Along with mapping existing controls to applicable risks, identifying any controls which are key. As well as identifying issues or gaps within the business processes and then suggesting and implementing improvements to the control environment with guidance from senior colleagues.
• Control by Design - Understanding of CbD approach and key deliverables of each stage and facilitating the mapping and identification of opportunities to embed automated controls at the design stage.
• Risk Open Pages - Experience using the Risk Open Pages system and working with risk and control owner teams to help deliver against aligned customer, business, and strategic outcomes. Working with risk and control owner teams to investigate questions related to the existing control environment.
• Values & Behaviours – Innovate to go faster by taking responsibility for challenging existing processes; being an early adopter of change and viewing advancements in technology (e.g. AI) and data tooling and usage as opportunities to help us deliver for our customers; inspire others by building rapport and gaining commitment through strong personal identity; embrace diverse viewpoints, demonstrated in the way you do business and collaborate with others. Demonstrate a growth learning attitude and open to new experiences to intentionally grow your individual and team skills.
• IT Systems risk – a good understanding of IT systems risk scope, its causes, and underlying controls, ideally with experience of working in that field.

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities, and grow with purpose.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people?