Digitisation Manager

JOB TITLE:  Digitisation Manager.

SALARY: £59,850pa to £73,150pa plus the benefits package listed below.

LOCATION: Manchester, Chester, Birmingham or Leeds.

HOURS: 35 hours, full time.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of the above the listed hubs.

About this opportunity

Consumer Engagement is at the heart of serving and supporting our customers, by breaking down historic silos bringing our Community Bank, Personal Banking, Consumer Growth & Our Digital team under one roof.

The role of Digital Engagement is to deliver the UK Most Recommended App and re-imagine the future of Consumer Engagement, developing the vision and enabling a bold transformation. We collaborate across our channels and platforms, unlocking potential and bringing the bold to life by challenging the status quo, as we re-define banking of the future.

As a Service & Workforce Digitisation Manager, you'll be at the forefront of re-imagining how we show up for customers in our channels, which will be both transformational to customers and our business. If you want to work in a fast paced, hard-working and agile environment where you can truly make a positive impact to both customers and business, we’re the team for you.

We're looking for dedicated candidates who will bring an action orientated mentality, sound judgement, analytical thinking, curious attitude to tech and an innovative approach to help inspire change.

What you'll be doing!

• Use data and insight to design innovative solutions that change how and where we serve customers by utilising both our world class digital app and ensuring our human channels make outstanding customer impact

• Breaking down complex problems, providing solutions aligned to our Mobile First vision, influencing partners across the organisation to make quick decisions and drive actions forward at pace

• Collaborate seamlessly by connecting the dots across key initiatives within Digital Engagement & Consumer Engagement, working in an agile environment to deliver solutions at pace and deliver benefit to both customer and business

• Ensuring governance framework and principles are adhered to

About you

• You can connect the dots early, spotting shifts across customer needs, banking trends, and regulation, and turning insight into bold strategies that lead transformation.

• You craft compelling stories that resonate with senior leaders, translating complex ideas into clear, persuasive messages that drive alignment and decision-making

• You’re confident & credible in challenging the status quo, shaping bold decisions and driving alignment with key stakeholders across the Group

• You work agile, prioritising ruthlessly & applying an iterative, test & learn mindset to drive high impact transformation at pace

• You have a proven track record in process optimisation, simplifying processes and removing barriers to ensure every step of the journey delivers value for customers

• You turn complex data into clear insights, drawing powerful conclusions and bold recommendations that drive transformation

About working for us

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

So, if you are excited by the thought of becoming part of our team, get in touch. 

We would love to hear from you!