IT Infrastructure Specialist – Networks

JOB TITLE: IT Infrastructure Specialist – Networks

SALARY: £47,790 – £53,100

LOCATIONS: Halifax

HOURS: Full-time, 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.
This role includes participation in a 24/7 on-call support rota.

About this opportunity

The Network Operations team plays a key role in helping Britain Prosper through ensuring that Lloyds Banking Group services are always available to both our External Customers and Colleagues. The “network” that you’ll help support, underpins every colleague, service and transaction that the Bank undertakes from a simple ATM transaction, a telephone call to our contact centres, the whole branch estate and our Online Banking Platforms used by millions of customers.

Looking for someone to join us as we strive to be the top FinTech organization in the UK. The Lloyds Banking Group Networks Service is also transitioning to Software Defined Networks with Automated Services away from a traditional network infrastructure. This is an exciting opportunity to join us during this ground-breaking period for the Bank and Networks, all while working in an inclusive, collaborative team that values your growth and ideas.
 

What you’ll be doing

• Manage and resolve service incidents by collaborating with internal teams and third-party suppliers. 

• Lead incident communications and ensure timely service restoration in a controlled environment. 

• Approve and oversee change controls, maintaining quality standards across the department. 

• Conduct root cause analysis and facilitate problem reviews to identify preventative actions. 

• Identify opportunities to reduce operating and change costs, improve service delivery, and adopt innovative approaches. 

• Share your knowledge and expertise to support team development and continuous improvement. 

• Contribute to the evolution of team culture, operating models, and ways of working to ensure readiness for future transformation. 

What you’ll need

• Deep technical understanding of networks and IT infrastructure

• Demonstrable expertise in solving complex problems and managing incidents

• Great communication skills to work with colleagues and suppliers

• Familiarity with tools like ServiceNow, Jira, and Confluence is a plus
   

Skills & Knowledge

• Excellent problem-solving and analytical skills

• Confident communicator with presentation skills

• Experience with processes related to overseeing changes
   

Bonus points for experience with:

• Software Defined Networking (Cisco ACI, SD-WAN)

• Wi-Fi services (DNA Centre, DNAC)

• Telephony (Avaya, HUCS, RingCentral)

• Load balancing (F5)

• Firewalls (Checkpoint, Fortinet, Cisco)

• Network security (Forescout, NIPS, NDR)

• DNS/IPAM (Infoblox)

• Legacy routing and switching (Cisco)
   

About working for us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
 

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.