Operational Risk Manager - Lloyds Banking Group Investments

This role resides within the Operational Risk team within LBGI CCO, but, given the office is growing alongside the businesses, will frequently involve delivery of work across the full remit of LBGI CCO responsibilities.

What you’ll be doing (key accountabilities)

1) Embed the Group’s updated operational risk approach in LEIL

• Implement the ORM Toolkit requirements (RCSA, Controls, Issues, Events, Scenarios, Governance & Reporting), using Risk‑OpenPages as the golden source and aligning to Business Process Mapping (BPM). Drive quality, timeliness and completeness across Risk & Control data.
• Apply the revised Impact & Likelihood Matrix (ILM) to deliver consistent non‑financial risk quantification for LBGI.

2) Strengthen control design, monitoring and testing

• Act as CCO subject‑matter expert on control design and optimisation. Ensure applicable library controls are adopted and sufficiently specified (5Ws&H), with robust Control Indicators, operating time, frequency and evidence.

3) Deliver high‑quality risk assessment & continuous risk management

• Partner Risk Owners and Control Owners to maintain accurate LEIL risk profiles (L2/L3), complete inherent/residual assessments, assess Overall Control Effectiveness (OCE) and ensure Issues and Events are managed to closure with root‑cause clarity.
• Ensure LBGI’s practices align to the refreshed Risk Taxonomy.

4) Governance, papers and MI

• Prepare insight‑led risk & control MI using Risk Vista for LEIL governance (e.g., LEIL Risk Committee) and LBGI Risk forums—covering risk profile movements, key issues, material events, control health and remediation plans.

5) Policy embedding

• Embed relevant Group Risk Policies/Tools and support in the writing of LEIL addenda/exceptions.
• Support external and internal audit readiness across non‑financial risk topics.
• Coordinate with Risk Specialists (2LoD) to interpret policy minimum standards for LBGI’s context; drive proportionate, risk‑based application and effective oversight.

6) Culture, capability and ways of working

• Help develop LBGI colleagues on toolkits/systems/process changes (e.g., OpenPages workflows, BPM).
• Act as a visible champion for Resetting Risk.

What you’ll need

• Demonstrable experience in operational risk and control management in a first line control function (or equivalent), including RCSA, issues/events, control assessment and testing. Ability to interpret policy and translate into practicable control outcomes
• Good grasp of the CCO mandate and how it interfaces with Risk Owners, Control Owners and 2LoD under the Three Lines of Defence
• Ability to clearly communicate and tailor risk and control requirements to deliver tangible value to senior stakeholders in the business.
• Self-starter – eager to learn, deliver independently, and operate under own initiative to anticipate, handle and resolve multiple priorities in a small business environment.
• Confident influencing a wide variety of stakeholders through constructive challenge.
• Inquisitive mindset and attention to detail – natural curiosity to dig deeper and get to the core of an issue, rather than just accepting what might initially appear to be the case.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative, and it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
 

We also offer a wide-ranging benefits package, *pro rata for duration of contract, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.