Senior Site Reliability Engineer

JOB TITLE:  Senior Site Reliability Engineer
SALARY: £70,929 – £78,810 (outside London); £81,999 - £91,110 (London only)
LOCATIONS: Leeds, Birmingham, Bristol, or London
HOURS: Full-time 
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity
We’re looking for a Senior Site Reliability Engineer to join our Segments & Propositions (S&P) Platform. This platform delivers a unified digital servicing proposition for personal customers, offering the best digital customer experience to increase engagement and options for self-service. You’ll be part of a collaborative team embedded across five labs, with monthly platform-wide show & tell sessions.

The ideal candidate will feel at ease taking on the role of a fully hands-on DevOps/SRE with a broad understanding of application ecosystems. They will come from a software engineering or scripting skill background and have moved into SRE/DevOps. They will apply their SRE mentality (SLI, SLO & SLA) using Observability, Logging, Monitoring & Alerting (Dynatrace) to lead a small team. The Senior SRE will actively engage in mentoring, coaching, and developing peers across the teams in the lab to advance their technical skills. 
In addition to lead incident post-mortems, the Senior SRE will investigate, fix and remove service issues with an engineering mindset. They will identify ways in which to improve observability continuously while maintaining, supporting & improving Lloyds Banking Group’s cloud infrastructure in a specific technical area. 

Day to day, you will:
• Delivering against GCP and SRE Public Cloud technology roadmaps
• Collaborating with engineering teams to release and evolve enterprise-class solutions
• Managing operations of critical banking services, including 24x7 coverage via on-call rota
• Enhancing resiliency and reliability of customer-facing services
• Troubleshooting and diagnosing issues with an engineering mindset
• Building tooling to support service reliability and code quality
• Working across multiple labs and signature projects in the Digital space
• Leading Chaos Engineering initiatives to stress test services

Why Lloyds Banking Group 
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you’ll need: 
•    Strong understanding of SRE & DevOps, including experience of Infrastructure as Code and CI/CD pipelines using tools such as Azure DevOps, Terraform, or Jenkins.
•    Proficiency with Incident Management software (ie ServiceNow)
•    Proficient in Dynatrace, Splunk, SRE GCP & Cloud Observability.
•    Demonstrable experience in using orchestrations tools such as Harness.
•    Knowledge of GCP and Azure cloud platforms.
•    Experience in identifying toil and design automated solutions to remove it.
•    Reliability & Performance Management: Design, implement and own the SLOs for critical platform services. Monitor system health, manage error budgets, and drive improvements in Mean Time to Failure (MTTF) and Mean Time to Recovery (MTTR).
•    Incident & Problem Management: Lead incident response and post-mortem analysis. Ensure root cause identification and long-term remediation strategies are implemented.
•    Platform Advocacy & Collaboration: Champion SRE principles across Segments & Propositions Lab. Collaborate with Lab Product Owners, Engineering Leads, and application teams to embed reliability into design and delivery.
•    Technical Leadership: Provide technical oversight across cloud infrastructure, CI/CD pipelines, observability tooling, and automation frameworks. Guide engineers in adopting scalable and resilient solutions.
•    Continuous Improvement: Identify and implement improvements in deployment, monitoring, and alerting processes. Drive automation to reduce toil and improve operational efficiency.
•    Governance & Compliance: Ensure platform services adhere to internal risk, security, and compliance standards. Support audit and regulatory reporting requirements.

And any experience of these would be really useful:
•    Can independently design, implement, manage and optimise cloud orchestrations and are proficient in using orchestrations tools such as Jenkins, GitHub, and Harness.
•    Experience in programming languages.
•    Experience of developing for, or administrating Kubernetes clusters in a production environment.
•    A strong understanding of Cloud security and networking.
•    Technical architecture and Microservice design principles.

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes: 
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.