Assistant Manager, Chief Controls Office

JOB TITLE: Assistant Manager, Chief Controls Office

LOCATION(S):  Manchester, Chester, Leeds

SALARY: £48,803 - £65,700

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About the role

This Assistant Manager role is within our Risk & Control Self-Assessment (RCSA) Unsecured Team which is a key part of the Consumer Lending Chief Controls Office. We’re a team that supports the Consumer Lending business unit in applying the Group’s risk taxonomy and driving improvements in their control environment. You’ll play a pivotal role in implementing, operating, assessing, and enhancing controls across the full risk taxonomy for all Unsecured Lending businesses. You’ll also contribute to the management of indicators, action plans, events, issues, and board reporting, while supporting control governance and acting as secretariat for key meetings.

It’s a great time to join us. We’re transforming our approach to risk and control—shifting the narrative from risk as a blocker to risk as a business enabler. The business looks to us to make timely decisions that unlock opportunities and support safe growth.

What you'll be doing

• Working with risk and control owner teams to deliver aligned customer, business and strategic outcomes.
• Producing timely and accurate documents and reports by collecting risk and control data from a variety of sources and inputting data into standardised formats.
• Supporting the development of the first line control management centre of excellence that supports safe growth and enables high quality customer service.
• Delivering outcome using established control design, mapping, monitoring and testing approaches, and reporting findings to senior colleagues.
• Assist in managing actions on operational risk events and breaches following RCSA, identifying issues and implementing improvements with guidance.
• Using risk management systems (e.g. Open Pages) and data visualisation tools (e.g. Power BI) to record results and produce insightful MI.
• Organising and preparing complex documents using multiple applications (e.g. Microsoft Office Suite), while seeking opportunities to innovate and improve efficiency.

What you'll need

It’s essential that you have the below experience:

• A background in risk and control, with the ability to apply controls to risks and improve the overall control environment.
• Strong reporting skills, with the ability to disseminate large volumes of information and articulate findings clearly to inform wider control teams and stakeholders.
• Analytical skills to interpret data and complex information, supporting effective problem solving and control environment assessment.
• Strong stakeholder management, with the ability to build trusted relationships and challenge influence at all levels.

And any experience of these would be really useful:

• Experience within financial services.
• Strong Excel and/or Power BI skills.

About us

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want everyone to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.