Need help reading this page? Click to activate Recite Me popup.

Roles & Permissions Coach

  • Posted Yesterday
  • Permanent
  • 144924
  • Edinburgh, Birmingham
Apply now

End date

Sunday 26 October 2025

Salary range

£29,460 - £31,010

We support flexible working

Learn more about flexible working.

Agile Working Options

Job Share; Hybrid Working

Job description

  • JOB TITLE: Roles & Permissions Coach
  • SALARY: £29,460
  • LOCATION(S): Edinburgh or Birmingham
  • HOURS: Full time – 35 hours Monday to Friday
  • WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

Join our team within the Business & Commercial Banking area, Your mission will be to build and champion colleague growth and understanding of the Mandates process. You'll be an ambassador for change, adopting new tools to enhance the client and colleague experience, and support your team in achieving their goals.

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive

What you’ll need

  • Demonstrate Expertise in Business and Commercial Banking (BCB) Mandate Process: Provide in-depth knowledge and guidance on the BCB mandate process.
  • Understanding of the Permissions store: Oversight the inception of the permissions store, ensuring that the new journey is landed effectively and safely across all the Client, Permissions & Maintenance teams and wider Banking Operations.
  • Catalyst for Change: Act as a catalyst for change, driving continuous improvement in roles and permissions processes and fostering a culture of adaptability and innovation.
  • Strong Coaching Acumen: Provide coaching and mentoring to team members, helping them understand the processes, ensuring compliance to the training and competency scheme. Ensure appropriate risk controls are in place to support the mandates processing journey.
  • Ability to Give and Receive Feedback: Cultivate an environment of open communication, where constructive feedback is given and received with the aim of continuous improvement and professional growth.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 24 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

(Please note our roles can generate a considerable amount of interest and can close early so don't miss out on this opportunity to apply today.)
Apply now Search for more roles

Can't find the role you want right now?

By joining our Talent Community your profile will be visible to our recruitment teams, who are constantly looking to match outstanding talent with our current and future opportunities. Just complete the short form and we’ll be able to keep you up to date.
 

Join our Talent Community

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.