Head of Intermediaries

JOB TITLE: Head of Intermediaries
LOCATION: London, Birmingham, Bristol, Edinburgh, Leeds or Manchester
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above
SALARY: Highly competitive, dependent on skills and experience.

About this opportunity

We’re looking for a visionary leader to head up our newly integrated Intermediaries team, bringing together Direct Client Management, Specialist Commercial Banking Sales Lending Centre of Excellence, and Agricultural Mortgage Company (AMC) Regional Agriculture Managers.

In this high-impact role, you’ll lead a team of circa 200 colleagues, manage relationships with over 1,000 brokers and land agents, and drive new lending across key sectors including Healthcare, Trading, and Real Estate. You'll oversee a portfolio of over 6,000 direct clients, contributing to a high-performing P&L and significant volumes in both lending and deposits—making this a role with real strategic influence and commercial reach.

This is a strategic leadership role that will shape how BCB delivers optimal customer treatment strategies based on client need, channel preference, and commercial opportunity.

Your role and responsibilities will include:

• Define and deliver the Intermediaries and Direct proposition in line with BCB’s coverage strategy, driving new business and aligning with senior partners across functions.
• Champion a performance-driven, client-centric culture that leverages the bank’s full capabilities to acquire and retain business.
• Drive income growth and productivity through effective use of telephony, digital, and intermediary channels, ensuring seamless client experiences.
• Lead the integration of multiple teams into a high-performing unit, fostering inclusion, continuous improvement, and future-ready skills.
• Inspire and develop colleagues through coaching, mentoring, and structured development, building capability and supporting career progression.
• Ensure strong risk management and regulatory compliance, applying advanced credit skills to maintain asset quality and policy standards.

Why Lloyds Banking Group?

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What we need from you?

• Extensive experience leading in Commercial or Business Banking, with exposure to both intermediary-led and direct models.
• Strong understanding of customer segmentation, channel strategy, and a track record of driving income growth and operational efficiency.
• Proven track record of leading large, complex teams through change, integration, and performance uplift.
• Deep expertise in financial services risk management, governance, and regulatory frameworks.
• Excellent relationship-building and influencing skills, with the ability to operate effectively at Executive level and beyond.
• Passion for delivering exceptional customer experiences, with a strong orientation toward innovation and digital enablement.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!