Relationship Manager – Direct Client Management

Job Title: Relationship Manager – Direct Client Management
Location: Birmingham, Bristol, Edinburgh, Leeds and Glasgow

Salary: £39,825 to £44,250

Hours: Full Time
Working Pattern: Minimum two days per week (or 40% of your time) at one of our Hub office locations.

About Direct Client Management
Direct Client Management is a core function within our Intermediaries business, itself a key part of Business & Commercial Banking. The team consists of 45 Relationship Managers who provide expert support to clients remotely, ensuring a seamless and responsive service experience. Our remit covers a diverse portfolio, including Real Estate, Trading, and Agriculture, and we’re responsible for managing relationships, in addition to these core portfolios, we play a vital role in the onboarding and ongoing management of intermediary lending relationships.

A key focus of your role as a Relationship Manager will be supporting the intermediary onboarding initiative. This programme is designed to streamline and enhance how we bring new real estate clients into the business. You’ll manage a portfolio of up to 250 clients, ensuring the onboarding process is efficient and responsive to customer needs. Your work will directly influence the speed and quality of client integration, and you'll continue to engage with clients beyond onboarding, managing and developing ongoing relationships to deliver a best-in-class experience at every stage.

About this opportunity

Excellent opportunity to further your career in relationship management, managing your own portfolio whilst working alongside well experienced relationship managers to further expand your skill set and support your future career development.

As a relationship manager you’ll support our customers with their existing lending needs and represent the organisation, in additional to supporting onboarding activities. This is vital to ensuring that we treat customers fairly and fully support them.

There will be a mixture of working from home alongside working from one of our office with your fellow team members to support each other to grow your ability, focus on what is meaningful and led with purpose.

Every day will be different, however typically you’ll be:

• Completing excess management activities along with arrears to support customers potentially facing financial difficulties.
• Responding to customer requests and maintaining strong customer relationships/
• Completion of monthly ACRs and CRSS.
• Participation in champion roles.

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

• Portfolio/Credit Management - You'll have responsibility for your own portfolio of customers, including managing risk, providing product solutions and, bringing the whole of the bank to our clients. Experience managing a portfolio of clients would be beneficial.
• Organisation – strong organisational skills are essential to manage competing priorities.
• Risk Management – you'll be required to monitor the portfolio's risk matrix using internal systems and procedures and experience in risk management would be beneficial.
• Analytical skills – to enable you to dissect and understand financial information in line with Commercial procedures.
• Excellent customer service and building relationships, putting them at the heart of what you do is essential.
• Effective communication – be comfortable communicating with a variety of audiences including customers interactions, team meetings and with other areas of the bank.
• Strong team player who will also help support colleagues across the wider team.
• Have a growth mindset, be keen to adopt digital tools and other change that impact your role and the client experience.

About working for us

You'll enjoy our dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!