Performance Data Analyst

JOB TITLE:  Performance Data Analyst

SALARY: £59,850 to £89,775

LOCATION(S): Leeds, Bristol, Halifax, Edinburgh or Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

We have an exciting opportunity to join us as a Performance Data Analyst within the Customer and Commercial Team, we’re a team who are at the forefront of innovation and transformation. These are brand-new roles to the bank, built to help the team shape the future of customer experience through data led analysis.

You’ll be part of a team that’s building new, innovative capabilities and changing how we serve our customers. This is your chance to influence the design of end-to-end customer journeys and deliver significant impact, from Travel Ecosystems to evolving Everyday Offers and supporting customers with Goals and Financial Planning.

You'll be responsible for retrieving and scrutinising intricate data sets, producing insights that improve both commercial performance and customer outcomes. You’ll capture, analyse, and interpret data to advise on regular performance , shape roadmaps, and guide journey design. Your insights will be central to how we personalise experiences for Mass Affluent and Mass Market customers.

What You’ll Be Doing

• Extracting and analysing large, complex data sets to uncover actionable insights that drive improvements in customer experience and commercial outcomes.
• Designing and building performance reports that drive strategic decisions.
• Translating technical analysis into compelling stories for collaborators.
• Collaborating across teams to define metrics and reporting methodologies.
• Analysing digital journeys and supporting tagging recommendations

About Us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What You’ll Need

• Proven experience as a data analyst or data scientist, with a passion for uncovering insights and building new performance data
• Excellent SQL proficiency
• Strong analytical skills and familiarity with analytical techniques.
• Ability to work with sophisticated and large-scale data sets.
• Experience in designing performance reports and defining quality metrics.
• Strategic mindset with strong business acumen.
• Outstanding communication and persuasion abilities, capable of encouraging connections and transforming technical analysis into engaging stories and insights

And Any Experience of These Would Be Really Useful

• Financial services experience.
• Mapping and interpreting customer journeys to find opportunities for optimisation
• Data visualisation using Power BI.
• Statistical approaches to support Test and Learn activities.
• Experience with Python and Google Cloud Platform (GCP).

About Working For Us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We’re proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know!

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.