Director of Markets Operations

Job Title: Director of Markets Operations

Reports to: CIB Chief Operating Officer

Location: London, Birmingham or Manchester

Hours: Full Time

Working Pattern: Our working style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our core offices.

Core purpose of role

This role demands strategic leadership, with the ability to lead and inspire teams in the UK and Offshore. The Market Operations Director provides leadership and strategic direction for Technical Specialist Middle Office support to the markets business, as well as complex Middle and Back Office Operations supporting markets businesses across Business and Commercial Banking, Corporate and Institutional Banking, Lloyds Bank Corporate Markets, and Group Corporate Treasury in the UK, Europe, and New York.

Leads specialist technical middle office functions and collaborates with Chief Controls Office for surveillance so that market abuse and conduct are considered across the relevant teams. Needs to manage colleagues across multiple locations teams to ensure a one team collaborative approach is adopted. Expertly manages business efficiency and costs, to focus on a holistic technology-enabled digitisation, automation, and offshoring roadmap to ‘Zero Ops’ to deliver value to our customers.

Accountable for the settlement's infrastructure supporting the markets business, managing daily cash and bond settlements averaging £400-450bn across 47 currencies.

Highly regulated role and will be accountable for maintaining post-trade regulatory compliance with global regulations including MiFID, Dodd-Frank, EMIR, and SFTR; Own and manage LBG’s Financial Market Infrastructure (FMIs) and ensure accountability for FMIs under the Bank of England Funding in Resolution directive.

Embraces future digital skills such as data analytics, AI, cybersecurity, and blockchain technology. Promotes continuous learning, agile methodologies, collaborative technology platforms, and a culture of innovation and experimentation to drive digital transformation and operational excellence. 

Key Responsibilities

Process – Responsible for crafting and maintaining a robust operating and control framework to ensure service excellence, including accountability for two Important Business Processes (IBPs).

Regulatory - A highly regulated environment. Responsible for global compliance and post trade reporting to relevant regulatory bodies across nine impacting regulations.

Data Ownership – Data owner for over 100 relevant systems ensuring Data Integrity and associated User Access Management for their areas.

Manage & Mitigate Operational Risks – Responsible for proactively identify and assess indicators of market Operational risk, ensuring appropriate controls are in place to uphold regulatory standards and protect the integrity of trading activities. Collaborate across teams to strengthen governance frameworks and embed a culture of ethical behaviour and compliance.

Client Experience – Responsible for maintaining operational service levels to delight customers and colleagues.

Transformation – Accountable for enduring change programmes and responsible for influencing and supporting the investment programme and Platform change to ensure change investment delivers strategic outcomes and maximises benefits realisation.

Responsible for utilising future digital skills such as data analytics, AI, cybersecurity, and blockchain technology. Promotes continuous learning, agile methodologies, collaborative technology platforms, and a culture of innovation and experimentation to drive digital transformation and operational excellence. 

Cash Management and Financial Control – Ownership of the markets Financial Markets Infrastructure (“FMIs”) under the Bank of England Recovery & Resolution plans. Responsible for cash management of all LBG Group external accounts, including UK and EU RTGS systems under GCT governance. Network Management responsibility for LBG’s wholesale clearing memberships including CLS, Crest, LCH, ICE and Euroclear as well as LBCM and RFB markets Nostro, and Custody accounts and Group representation at relevant Financial Markets and Securities Operations industry working groups including SWIFT, ISDA, & ICMA.

People Leadership – Act as a Group Role Model demonstrating the Group values and behaviours in day-to-day interactions. Ensures the delegation of authorities are formalised and that appropriate training, external accreditation, and performance-appraisal systems are in place to ensure colleague competency, and that the performance of individuals is managed effectively. Managing teams across a diverse set of locations including partners in India.

Key capabilities, knowledge, skills, and experience

Markets & Treasury Knowledge

Possesses deep and specialised knowledge of markets products and operational risk, essential for the effective management of complex middle office functions and the integrity of critical business processes such as settlements and trade/transaction reporting. Holds formal responsibility and accountability as the named officer for relevant regulations, ensuring rigorous compliance with evolving regulatory requirements and safeguarding the organisation’s reporting obligations.

Risk Management, Governance & Supplier Oversight

Demonstrates a proven ability to identify, assess, monitor, control, and mitigate market-related risks across LBG, ensuring robust governance and operational resilience. Maintains a clear understanding of the Group’s key risk exposures, enabling the implementation of effective control strategies and informed decision-making.

Leads the strategic oversight and governance of the Market Operations businesses critical supplier relationships and material contracts, acting as the Accountable Person. Ensures full compliance with LBG’s regulatory obligations while driving value delivery and performance across third-party engagements.

Business Strategy and Model

Demonstrates a strong understanding of LBG’s business strategy and operating model, with a proven ability to translate complex and evolving business requirements into clear, scalable operating frameworks and actionable medium-term plans. Brings experience in designing, implementing, and monitoring strategic planning methodologies at enterprise level, ensuring alignment with organisational goals and long-term value creation.

Financial Analysis and Control

Possesses a strong financial acumen with the ability to interpret complex financial data, identify key issues, and implement effective controls and corrective measures. Brings a proven track record of managing substantial budgets and navigating intricate financial challenges, ensuring financial integrity and value delivery across the organisation.

Leadership and Change

Leads with a strong process improvement mindset, consistently driving operational efficiency, minimising risk, and elevating client service delivery. Builds and motivates high-performing teams, fostering a culture of inclusion, accountability, and continuous improvement. Demonstrates a proven track record of delivering innovative transformation programmes that are scalable, effectively managing resistance, and ensuring successful adoption across the organisation.

About Working for us

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• If you are excited by the thought of becoming part of our team, get in touch. We would love to hear from you.