Tusker Licence Check Advisor - Watford

• JOB TITLE: Licence Check Advisor

• SALARY: £30,609

• LOCATION(S): Watford

• HOURS: Full-time

• WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained

About this Opportunity

The successful candidate will be responsible for working within the Vehicle Operations team and will assist in providing customer service excellence surrounding licence checking related matters

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information

What you’ll need

• Strong organisational and time management skills with a proven ability to plan, problem solve and prioritise with the ability to work well under time restrictions

• Excellent communication skills with the ability to build relationships with internal and external stakeholders

• Ability to “think outside the box” and provide solutions

• Excellent understanding of Tusker’s car schemes and internal processes with experience of leasing industry is preferred

• A warm, enthusiastic and outgoing personality with strong attention to detail with an excellent customer service ethos

• Strong IT skills – Word and Excel

And any experience of these would be really

• Daily Management of the Licence Check process and supplier

• Taking inbound calls and making outbound calls to help resolve any licence check issues

• Referral point for any insurance risk outside standard acceptance criteria liaising with internal teams, broker and insurer where appropriate.

• Licence Check Supplier Invoice processing and be responsible for the management of Licence Check mailbox

• Identify solutions to enhance existing services and continuous relationships building with suppliers to ensure processes are working and developed when required

• Internal and external queries handled professionally and resolved in a timely manner

• Compile reports as requested and to agreed deadlines and feedback all necessary information, queries, customer issues to Insurance Operations Manager

• Liaise with suppliers and colleagues where necessary to resolve client service issues

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.