Marketing Operations Manager (14 month Secondment)

  • Posted Yesterday
  • Fixed Term Contract (Fixed Term)
  • 146508
  • Bristol, Chester, Edinburgh
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End date

Thursday 20 November 2025

Salary range

£59,850 - £66,500

Agile Working Options

Hybrid Working

Job description

Key Responsibilities:

Strategic & Operational Enablement

  • Act as a trusted partner to the Consumer Marketing Director, ensuring priorities are executed efficiently and aligned with broader business goals.
  • Lead the planning and coordination of strategic initiatives, team delivery and cross-functional projects.
  • Manage the team’s operating model, including planning cycles, governance routines, and performance tracking.

Marketing Operations

  • Drive operational excellence by optimising workflows, tools (e.g. Jira), and processes across the marketing team.
  • Collaborate with the Enablement Team to manage budgets, forecasts, and spend tracking across marketing.
  • Support marketing risk and compliance responsibilities, including Records Management, Business Continuity, and High-Risk Data submissions.

Leadership & Team Support

  • Manage the Director’s office in partnership with the PA, including diary prioritisation, and briefing coordination.
  • Provide secretariat support for leadership meetings, including agenda setting, paper preparation, and action tracking.
  • Lead the delivery of the team’s people plan, including training & development, engagement initiatives, recognition, succession planning, and FTE management and recruitment coordination.

Communications & Culture

  • Develop and deliver internal communications, including team updates, monthly calls, and leadership messaging.
  • Organise and facilitate team events, away days, and workshops to foster collaboration and alignment.
  • Build strong, empathetic relationships across the team and wider business to support shared goals.

Executive & Stakeholder Engagement

  • Liaise with the Chief Marketing Officer’s office and other senior stakeholders to support marketing queries and cross-functional initiatives.
  • Represent the Consumer Marketing team in forums and working groups as needed.

Essential Skills & Experience

  • Proven experience in marketing operations, business support, or strategic enablement roles with a good understanding of the Group and BMX function.
  • Strong project management and organisational skills, with the ability to manage multiple priorities.
  • Excellent written and verbal communication skills, with a flair for storytelling and stakeholder engagement.
  • High emotional intelligence and the ability to build trusted relationships at all levels.
  • Comfortable working independently and in ambiguity and shaping new ways of working.
  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), analytics & insights tools (PowerBI and Tableau) and collaboration tools (e.g. Jira, Teams, Confluence, Workfront).

Desirable Attributes:

  • Experience in financial services or regulated industries.
  • Familiarity with marketing technology and performance reporting.
  • A passion for continuous improvement and team culture.

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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

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